Michael Duck Email & Phone Number

Hamilton, Nj

Sparta Systems is an industry pioneer and global leading provider of enterprise quality management software (EQMS) and cloud solutions, enabling businesses to safely and efficiently deliver products to market. The Company’s quality management platform provides customers a choice of on-premise and cloud offerings. Sparta Systems solutions are used by 30 of the top 30 international pharmaceutical companies, as well as by top medical device and consumer products companies. Reporting… Show more Sparta Systems is an industry pioneer and global leading provider of enterprise quality management software (EQMS) and cloud solutions, enabling businesses to safely and efficiently deliver products to market. The Company’s quality management platform provides customers a choice of on-premise and cloud offerings. Sparta Systems solutions are used by 30 of the top 30 international pharmaceutical companies, as well as by top medical device and consumer products companies. Reporting directly to the VP of Global Professional Services, manage all aspects of education and implementation services (cloud and on-premise).•Managed P/L and achievement of revenue targets for education and services lines of business•Led team to achievement and surpassing of revenue targets each quarter as well as year over year•Oversaw acquisition plan for Services when acquiring a new cloud platform.•Responsible for field enablement of on premise and cloud product roll-outs•Managed team of up to 12 resources for project and personal goals•Oversaw departmental strategic planning which included revised and streamlined processes Show less

Hamilton, Nj

Reporting directly to the VP of Global Professional Services, acquired extensive knowledge of complex implementations and developed subject matter expertise in client requirements.•Responsible for up to 75% of overall services revenue in a quarter and assisted with achieving 20% over semi-annual projected revenue forecast•Led simultaneous projects to achieve on-time and on-budget solutions•Facilitate discussions with clients in order to produce project estimation documents… Show more Reporting directly to the VP of Global Professional Services, acquired extensive knowledge of complex implementations and developed subject matter expertise in client requirements.•Responsible for up to 75% of overall services revenue in a quarter and assisted with achieving 20% over semi-annual projected revenue forecast•Led simultaneous projects to achieve on-time and on-budget solutions•Facilitate discussions with clients in order to produce project estimation documents, project statements of work (SOW) and/or project change orders•Develop and maintain detailed project plans for clients documenting all milestones and deliverables throughout the entire implementation from kick-off to go-live•Manage a team of implementation specialists and coordinate with client project managers in providing oversight to ensure all resources are meeting their project objectives and deliverables•Perform financial work-up’s on projects at regular intervals for budgetary status checks during implementation for clients Show less

Hamilton, Nj

•Successful implementations of numerous 21 CFR Part 11 compliant systems including, but not limited to, Deviations, Complaints, CAPA, Change Control, OOS and Investigations•Implemented worldwide Audit and Complaint systems for companies such as for one of the largest med-device in the country as well as another used in more than 10 languages•Configured one-stop solution of over 15 individual processes for a client which included Calibration and Preventive Maintenance•Develop… Show more •Successful implementations of numerous 21 CFR Part 11 compliant systems including, but not limited to, Deviations, Complaints, CAPA, Change Control, OOS and Investigations•Implemented worldwide Audit and Complaint systems for companies such as for one of the largest med-device in the country as well as another used in more than 10 languages•Configured one-stop solution of over 15 individual processes for a client which included Calibration and Preventive Maintenance•Develop insightful Crystal reporting solutions for clients within various industries•Facilitate cross-departmental requirements and team meetings between management, team members and end users in order to achieve most efficient use of TrackWise systems•Responsible for training administrators and end-users on functionality and use of all TrackWise Software Suite•Create customized workflows using all pertinent business process details to aid in the configuration of TrackWise Software•Assist in the development of client requirements documentation on configuration, validation, training and various support activities Show less

Served as program manager for concurrent projects of up to 150 employees. Developed proprietary programs for major corporations while coordinating schedules, finances, and teams. Additionally, tracked budgets/timelines and prepared technical documentation.•Managed simultaneous monetary conversion and infrastructure integration projects which included acting as a bridge between executives and lower-level employees•Planned timelines, finances and team assignments for multi-million… Show more Served as program manager for concurrent projects of up to 150 employees. Developed proprietary programs for major corporations while coordinating schedules, finances, and teams. Additionally, tracked budgets/timelines and prepared technical documentation.•Managed simultaneous monetary conversion and infrastructure integration projects which included acting as a bridge between executives and lower-level employees•Planned timelines, finances and team assignments for multi-million dollar project•Led project that was severely behind schedule. Within 2 months, project was back on schedule and under budget by 5%•Trained 50 clients and employees in Primavera project management scheduling tool Show less