• Oversees and manages all administrative and personnel functions of the Billing Operations division• Develops, plans, organizes and implements strategies to process payment, minimize bad debt, improve cash flow, and manage the overall health of the client's receivables• Oversees revenue cycle financial analytics, including both active and aging accounts, and presents the data to the appropriate individual(s)• Manages third-party software vendor relationships• Identifies workflow process integrity issues and works with the appropriate individual(s) to enhance the process• Leads client escalations cross-functionally for a quick and effective resolution, and strives to avoid them sustainably• Identifies variances, gaps, and process breakdown and recommends risk aversion measures and possible cost savings to Executive Leadership

• Oversaw a dynamic and goal-oriented team responsible for performing Account Reconciliation, Collections, and Insurance & Client Billing (Payment Posting) functions

• Complied the Master Reconciliation spreadsheets, for all clients, and balanced before distributing to RCM Management and clients on a daily basis• Produced and maintained variance reports against clients’ Master Reconciliation spreadsheet• Balanced variance reports against the Master Reconciliation spreadsheet• Identified trends and patterns for each client when there is a variance in net revenue• Researched the root cause of the variances and determined who the owner was• Attended client meetings to report on any discovered and/or escalated inquiries, and problem resolutions• Continuously monitored third party vendors and SoftAR to look for variances and potential unreported remittance that could cause an unknown variance• Reviewed client lockboxes and identified manual remittance and payments• Balanced manual remittance and payments to ensure checks balanced against paper EOBs and patient or client statements• Communicated with payors regarding whether or not checks have been received and deposited into the client’s bank account

• Understood the difference between a credit card payment, money order, cash or check payment and posted against the appropriate transaction type• Communicated with insurance carriers regarding explanation of benefits (EOBs)• Identified trends and patterns related to payor or payment inconsistencies and suggested possible system corrections• Received and completed any assigned insurance payments from the Reconciliation team members

• Provided customers with excellent customer service.• Ordered an accurate amount of product for the store on a weekly basis. • Scheduled to open or close the store and run a shift without the supervision of store managers. • Assisted with day-to-day operations; including the preparation of food for customers, ensuring associates provided good customer satisfaction, and controlling product inventory to prevent shortages.

• Responsible for hiring new associates and training them in their duties as employees; responsible for training new and incoming managers. • Assisted the General Manager with weekly inventory and product orders in their absence. • In charge of ordering the correct amounts of product to be prepared for the following day. • Tasked with arranging the weekly schedule for all associates and managers in the store.

• Responsible for hiring new associates and training them in their duties and responsibilities as employees as well as training new and incoming managers. • Required to take count of store inventory on a weekly, monthly, and quarterly basis.• In charge of ordering all paper products and the appropriate amount of food items for the store on a weekly basis. • Responsible for the bi-weekly payroll for all associates and distributing the checks in a timely manner.

• Responsible for hiring new associates and training them in their duties as employees; responsible for training new and incoming managers. • Assisted the General Manager with weekly inventory and product orders in their absence. • In charge of ordering the correct amounts of product to be prepared for the following day. • Tasked with arranging the weekly schedule for all associates and managers in the store.