Greater San Diego Area• Successfully managed certificate aircraft facilitating charter and owner services / flights while establishing and maintaining satisfied clientele while achieving significant charter revenue• Expanded resources and facilitated growth of flight department into an established competitor in aviation charter industry• Liaised with regulatory agencies (FAA and IRS), safety organizations (Wyvern), sales, and customer service to facilitate retention revenue and upsell opportunities within the industry• Conducted industry research, participated in marketing campaigns, and coordinated with the President to launch new ideas and designs to increase company exposure• Initiated and successfully joined the ranks of the elite Wyvern Wingman program in commitment to one of the strictest standards of safety, resulting in an expansion of clientele base and increase in sales revenue since 2012• Developed and maintained company-wide IT solutions including Windows Server, e-mail server, storage,remote access, AD, Microsoft Office, Crystal Reports, Flight Operations System (FOS), complete computer setup, as well as hardware management and advancement• Transitioned to, and implemented, the industry-preferred operating software used for invoicing, quoting, logistics, compliance, and reporting• Developed online reporting systems pursuant to maintaining an active safety program with company-wide participation through establishment of a just culture environment• Coordinated, prepared, and reviewed regulatory submissions for domestic or international projects• Provided technical review of data and reports incorporated into operating software to assure accuracy and conformity with required items• Prepared and maintained technical files as necessary to obtain and sustain product approval• Served as a confidential point of contact for employee communication with management