Voice Services - Global Support Lead
Current
Mar 2023 - Present
AeroLeads people directory · profile
Michael Dufford Email & Phone Number
Voice Services - Global Support Lead
at
Merck
2 work emails found
@merck.com
3 phones found area 908 and 212
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Voice Services - Global Support Lead
Location
Townsend, Delaware, United States
Company size
Who is Michael Dufford? Overview
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Quick answer
Michael Dufford is listed as Voice Services - Global Support Lead at Merck, a with 77695 employees, based in Townsend, Delaware, United States. AeroLeads shows a work email signal at merck.com, phone signal with area code 908, 212, and a matched LinkedIn profile for Michael Dufford.
Michael Dufford previously worked as UC Technician at Merck and UC Specialist at Merck. Michael Dufford holds Associates, Information Systems, 3.85 from Raritan Valley Community College.
Company email context
Email format at Merck
This section adds company-level context without repeating Michael Dufford's masked contact details.
{first}.{last}@merck.com
92% confidence
AeroLeads found 2 current-domain work email signals for Michael Dufford. Compare company email patterns before reaching out.
Profile bio
About Michael Dufford
Michael Dufford is a Voice Services - Global Support Lead at Merck. He possess expertise in cisco call manager, cisco voip, catalyst switches, iphone support, exchange activesync and 7 more skills. He is proficient in English.
Listed skills include Cisco Call Manager, Cisco Voip, Catalyst Switches, Iphone Support, and 8 others.
Current workplace
Michael Dufford's current company
Company context helps verify the profile and gives searchers a useful next step.
Merck
8 roles
Michael Dufford work experience
A career timeline built from the work history available for this profile.
Uc Technician
Apr 2019 - Mar 2023
Uc Specialist
Jul 2017 - Apr 2019
Client Support Specialist Iii
- Level 2 network support for over 1500 retail stores. Includes troubleshooting and assisting to create standard configurations for Cisco managed switches.• Assisted with network hardware replacement projects in 5 locations. Includes configuring switches and visiting remote sites and distribution centers to replace, wire, and support new network hardware.• Level 2 network support for over 15 corporate offices. Includes configuration changes on existing Cisco switches, troubleshooting issues on switches, and working with on-site support to resolve downtime in a timely fashion.• Support for approximately 4300 Cisco phones across 10 office/distribution center locations using CallManager 9.0.x.• Deployment of Cisco IP phones in 10 locations, including documentation for end users and on-site technicians.• Blackberry and iPhone support for over 1400 users. Includes deploying new devices, processing upgrades and warranty replacements for existing users, plan changes, and general level 2 technical support for device issues.
Jun 2015 - Jun 2017
Client Support Specialist Ii
Sep 2012 - May 2015
Client Support Analyst
-Provide remote software and hardware support for retail stores. Included troubleshooting Windows, SAP retail software, and hardware peripherals.-Imaged and configured HP desktops for new retail locations using Symantec Ghost imaging software.-Opened trouble tickets with vendors for replacement for inoperable hardware.
May 2011 - Sep 2012
Help Desk Associate
Nov 2009 - May 2011
It Location Support
Oct 2008 - Oct 2009
Team & coworkers
Colleagues at Merck
Other employees you can reach at merck.com. View company contacts for 77695 employees →
RD
Rilesh Desai
Colleague at MerckManvel, Texas, United States
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TB
Ty Bennett
Colleague at MerckAtlanta, Georgia, United States
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JB
Joe Bachman
Colleague at MerckFuquay-Varina, North Carolina, United States
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MC
Maria Corazon Mendoza
Colleague at MerckPhilippines
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JG
Jackie Gadd
Colleague at MerckGreater Reading Area, United Kingdom
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DD
Daryl Drahos
Colleague at MerckMalvern, Pennsylvania, United States
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LT
Lisa Taybron
Colleague at MerckWilson, North Carolina, United States
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MA
Mark A. Weaver
Colleague at MerckCoopersburg, Pennsylvania, United States
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BM
Brian Morrissey
Colleague at MerckNew York City Metropolitan Area, United States
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RH
Rachel Hill
Colleague at MerckReading, Pennsylvania, United States
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Rilesh Desai
Colleague at MerckManvel, Texas, United States
View →
TB
Ty Bennett
Colleague at MerckAtlanta, Georgia, United States
View →
JB
Joe Bachman
Colleague at MerckFuquay-Varina, North Carolina, United States
View →
MC
Maria Corazon Mendoza
Colleague at MerckPhilippines
View →
JG
Jackie Gadd
Colleague at MerckGreater Reading Area, United Kingdom
View →
DD
Daryl Drahos
Colleague at MerckMalvern, Pennsylvania, United States
View →
LT
Lisa Taybron
Colleague at MerckWilson, North Carolina, United States
View →
MA
Mark A. Weaver
Colleague at MerckCoopersburg, Pennsylvania, United States
View →
BM
Brian Morrissey
Colleague at MerckNew York City Metropolitan Area, United States
View →
RH
Rachel Hill
Colleague at MerckReading, Pennsylvania, United States
View →
1 education record
Michael Dufford education
FAQ
Frequently asked questions about Michael Dufford
Quick answers generated from the profile data available on this page.
What company does Michael Dufford work for?
Michael Dufford works for Merck.
What is Michael Dufford's role at Merck?
Michael Dufford is listed as Voice Services - Global Support Lead at Merck.
What is Michael Dufford's email address?
AeroLeads has found 2 work email signals at @merck.com for Michael Dufford at Merck.
What is Michael Dufford's phone number?
AeroLeads has found 3 phone signal(s) with area code 908, 212 for Michael Dufford at Merck.
Where is Michael Dufford based?
Michael Dufford is based in Townsend, Delaware, United States while working with Merck.
What companies has Michael Dufford worked for?
Michael Dufford has worked for Merck, Pvh Corp., Pvh, Phillips Van Heusen, and Hewitt Associates.
Who are Michael Dufford's colleagues at Merck?
Michael Dufford's colleagues at Merck include Rilesh Desai, Ty Bennett, Joe Bachman, Maria Corazon Mendoza, and Jackie Gadd.
How can I contact Michael Dufford?
You can use AeroLeads to view verified contact signals for Michael Dufford at Merck, including work email, phone, and LinkedIn data when available.
What schools did Michael Dufford attend?
Michael Dufford holds Associates, Information Systems, 3.85 from Raritan Valley Community College.
What skills is Michael Dufford known for?
Michael Dufford is listed with skills including Cisco Call Manager, Cisco Voip, Catalyst Switches, Iphone Support, Exchange Activesync, Windows 7, Cisco Ios, and Microsoft Excel.
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