Software Projects Team
CurrentSoftware Projects Team (September 2023)- Communicate with client representatives to align software development with client needs.- User acceptance testing and release rollout planning of new software features.- Onboarding planning and training of systems developed for new clientsSoftware Support Team Lead (November 2022)- Assisted team members with escalated issues, providing expert guidance and support.- Delivered training to the team and monitored progress to ensure skill development- Specific focus on representing the team during client reviewsSoftware Support Technician (June 2022)- Software Support for clients using Financial Procurement Software.- Troubleshoot and resolving technical issues.- Specific focus in SQL and Microsoft Server databases