•Responsible for the communication, decision and resolution of underwriting inquiries from nationwide field agents for auto and homeowner insurance. • Proficient system knowledge in Billinghub, Policy Center, Farmers Mainframe• Strong understanding of customer service needs and expectations. • Support agents by processing coverage transactions and amend policy terms and conditions. • Continually evaluate and propose coverages to maximize product capabilities and value-added services.• Effectively communicate with internal and external customers. • Consistently achieve weekly high-performance reviews for timeliness and responsiveness. • Expedite corrections on billing and coverage errors to assist customer.• Perform billing breakdown and financial analyst for changes upon customer requests• Proven track record for quick onboarding and integration of new systems into workflow process.• Ensure all customer contact and communication is clearly documented for business records. • Collaborate with team members to assist answering coverage and billing questions on behalf of team Supervisor. • Review and conduct QA/QC of processed transactions for accuracy and deliver feedback and training.• Contributes to updating underwriting guidelines and information articles to support underwriting efficiencies.