Michael Dulay Email & Phone Number

Employee DevelopmentCustomer ServiceBusiness StrategyOperational ExcellenceContinuous Process ImprovementFinancial ManagementTeam Building and MotivationAccomplished, results-driven, and innovative leader leveraging strengths in the business execution, including strategic planning, operational planning, hiring, employment development, process improvement, performance reporting, financial analysis, and business development. Solution-oriented, hands on, financial services manager with success leading, directing, coordinating, and implementing business strategies, leading and participating in business process analysis, and implementing solutions to achieve optimum business objectives. Excellent financial management and project management skills, adept at developing, strong background in productivity management, and continuous quality improvement. Proven track record as an agent of change with experience in developing people and implementing customer focused processes. Polished, persuasive communicator. Extensive experience working with and forming productive working relationships with individuals from diverse backgrounds and at all organizational levels.Specialties: Loan Servicing, Finance, Higher Educaiton, Call Center Operations, Customer Service.

Listed skills include Student Financial Aid, Operations Management, Customer Satisfaction, Mentoring Of Staff, and 37 others.