Michael Dunk Email & Phone Number

Salt Lake City, Utah, United States

Tucson, Arizona Area

• Review all Member and Homeowner arrivals to ensure that their rates, billing arrangements room assignments and special requests are fulfilled.• Assist in the check-in, check-out, and billing reviews as needed to provide optimum service to the Homeowners and Members.• Act as a liaison between Members, Homeowners, and the Company and follow up on any special requests and issues in a timely manner and accurate manner. This includes enforcing the Covenants, Conditions, and Restrictions of three (3) Home Owner Associations regarding construction, landscaping, or architectural changes to the property.• Hire, train, and develop all Membership Coordinators to maximize their individual job performance and skills while providing ongoing support and direction as needed.• Coordinate and oversee all aspects of the Life Share Membership resales and terminations of Phase I and Phase II Members.• Support the Memberships sales efforts to maximize Company revenue.• Establish and main accurate files and records on all Casita and Estate Homeowners.• Prepare and participate in weekly corporate-level Hotel Revenue Team meetings to develop Membership program strategies to increase Member nights and maximize revenues. This includes analyzing Guest Night Reservation Projections in 6-month increments for 3 different properties, On-the-Books Analysis reports to track progress towards meeting budget requirements, and analyzing Booking Pace reports, and Reservations by Source Codes.• Complete monthly financial statement variance reports. Effectively control and monitor departmental payroll and operating expenses. • Develop and update Standard Operating Procedures manual to ensure that all Membership Policies are up-to-date.• Coordinate promotional offerings, email promotions, Homeowner and Member communications, and any social events that are applicable.• Serve as Project Manager on multiple corporate projects including revising the Membership Agreement contracts for all properties

Tucson, Arizona

• Managed and supervised a diverse international and local bussing and serving staff that caters to high-end clientele; assisted to improve overall quality of food service and delivery by developing and encouraging professional development and guest service guidelines and standards• Directly oversaw the day-to-day operations of the J-1 Visa Intern staff• Developed, designed and coordinated mandatory requirements for J-1 staff to satisfy U.S. Department of State guidelines; coordinated monthly classroom lectures in a variety of hospitality and hotel management departments; supervised and educated J-1 staff on program management when designing monthly educational cultural experiences• Created a more intentional and outcome-based J-1 Intern program to better incorporate U.S Department of State guidelines, inclusive and educational components, and a more direct, one-on-one staff reflection process to ensure both personal and professional goals are being reached

Tucson, Arizona

• Managed and supervisde a diverse international and local bussing and serving staff that caters to high-end clientele; assisted and strived to improve overall quality of food service and delivery by developing and encouraging professional development and guest service guidelines and standards• Directly responsible for inventory control in three separate dining outlets to maintain and anticipate the need and use of essential items that affect day-to-day business operations, while striving to minimize the budgetary impact for both the department and company

Tucson, Arizona

• Served as the primary supervisor responsible for maintaining and ensuring all guests’ satisfaction during their dining experience, while assisting with the supervision of the serving and bussing staff• Directly supervised and oversaw the host staff to guarantee the accuracy of reservations, table assignments, and precise requests; actively implemented guest service standards to assist in staff’s professional development to improve guest satisfaction• Maintained multiple, separate daily reports that (1) detailed guests’ precise dietary restrictions and requests, (2) informed both wait-staff and managers of VIP guests and annual celebrations, and (3) coordinated all future group dining reservations and any corresponding private dining requirements

Los Angeles, Californa

Kirkland Productions is an entertainment agency specializing in entertainment, cultural, and educational programs for colleges and universities across the country. It also provide entertainment, training classes, and workshops to theatres, performing arts centers, corporations, and community organizations. It prides itself on offering professional entertainers, quality programs, and the highest level of service to its customers.

Austin, Texas

• Maintained an active and accurate prospect pipeline with over 60 daily out-bound calls to a wide variety of distinct higher education institutions• Conducted and coordinated numerous live walk-throughs and specifically tailored demonstrations via webinar and in-person to reinforce prospect’s goals and alleviate any potential concerns• Aided and advised colleagues with various sales strategies and exact terminology during the unique sales cycle to ensure long-term clients and future business referrals • Assisted with in-bound customer support calls that required precise knowledge and adaptability to address the client’s needs and secure their confidence

• Advised a group of 40 students with a focus on connecting the campus community with BGSU alumni• Provided leadership and guidance for students in decision-making and management of various events• Met weekly with the Staff Advisor, S.A.C. President, Executive Board, Cabinet and general membership to discuss upcoming programs, goals, accountability, recruitment, and other appropriate topics• Oversaw the selection process for the Master Teacher Award, Outstanding Senior Award, and the Once a Falcon, Always a Falcon Scholarship• Served as the point-person for various alumni-centered programs including the Freddie and Frieda 5k Fun Run/Walk, Beyond BG Senior Celebration, Feasting with a Falcon, leadership and professional development workshops, and the Alumni Board of Directors Meet & Greet• Actively researched numerous collegiate student alumni associations collecting benchmarking information• Analyzed current trends and best practices that can best be utilized by BGSU’s S.A.C.• Created an evolving database that will continually be referenced by future researchers for format, content, and analysis procedures to constantly strive for the improvement of S.A.C.

• Served as the primary university contact for 11 full-time undergraduate residents• Met weekly with the Chapter, President, and House Manager to present important information regarding university policies, procedures, and maintenance requests• Counseled and supported the Chapter members as needed for distress caused by academics, recruitment, various Chapter programs, and additional issues• Facilitated discussions on integrity, character, and recruitment at the Chapter’s Regional Leadership Conference

The explicit goal of the College Student Personnel program is to focus the concerns of its graduates on enhancing learning environments for students during their collegiate experiences. An emphasis is placed on mastering the concepts of human development and examining the implications of this knowledge base for the design of educational practice in general and the implementation of student services in particular. (http://www.bgsu.edu/colleges/edhd/hesa/csp/)

• Directly supervised 2 undergraduate interns that planned and implemented events of varying scales for a wide range of audiences• Conducted weekly 1-on-1 meetings with 2 supervisees to counsel, advise, and educate on topics of time-management, personal wellness, and program management • Advised the 7 undergraduate interns as they coordinated their semester-long group event for the campus community• Chaired the Black Swamp Pub Task Force to generate and implement various marketing strategies to increase awareness and patronage

• Coordinated the Arizona Blue Chip Program’s Phase III curriculum and programs while serving as the primary contact for approximately 90 students• Advised upper division students in the coordination and implementation of their personal leadership plans• Oversaw the Eco Theme, 1 of 5 program leadership concentrations for approximately 60 students• Supervised 5 Assistant-Theme Coordinators in their advisement of Phase III students and their programming responsibilities

Master'S Of Arts, College Student Personnel

Activities and Societies: Bowling Green Student Development Association, Order of Omega, Delta Chi, Student Alumni ConnectionThe master's.

Bachelor'S Of Arts, Political Science

Activities and Societies: Arizona Blue Chip Program, Omicron Delta Kappa, LeaderShape