Assisting public schools that seek Medicaid reimbursements for services delivered to students in special education.

Delivered informative programs about the Greater Yellowstone Ecosystem to guests and visitors of Flagg Ranch. Provided planning assistance to hotel guests and park visitors to maximize their National Park visit.

United States, Mexico, Ecuador and PeruResearch historical, social & cultural information of assigned destinationsEffectively present researched information to passengersPoint out sites seen on route and provide information on various sites visitedEffectively communicate all pertinent information of tour to passengersProfessionally communicate with Collette operational departments regularlyComplete necessary forms and paperwork to communicate tour incidentsConfirm all reservations: hotels, meals, attractions and transportationCoordinate all aspects of the tour in accordance with specified itineraryTrack luggage and coordinate check-in & check-out with hotel staffComplete and submit all required paperwork in a timely mannerManage tour expenses and vendor payments responsiblyNegotiate and execute contracts on behalf of Collette Vacations for service recovery and emergency purposesComply with company policies and departmental proceduresProvide exemplary & personalized customer serviceAccompany passengers to all included tour attractionsHandle all passenger needs as required while on tourDevelop and employ a variety of entertainment activities and interactions while on tourFacilitate an atmosphere of fun and learning on tourInsure proper branding of Collette Vacations and partners with regard to signage, handouts and recognitionAct as the “Face of Collette Vacations” in a public relations roleMaintain positive and professional interaction at all times with passengers and vendors

Cranston BranchManagement of Aquatics and Membership Services DepartmentsManage and maintain YMCA of Greater Providence database for 8,000 member facilityProvide direct support to Membership Services staffManage and track Purchase Orders and Accounts Payable for Cranston BranchReview and determine award eligibility of Financial Assistance ApplicationsFacilitate recruiting efforts and training of 45 member teamActive Staff and Management Team member of YMCA Teen Leaders SchoolCompetitive Swim League Coordinator for 12 teams throughout Rhode IslandEvent and Program Coordinator for Competitive Swim League ChampionshipsDevelop and deliver instructional swim program for Community Preparatory School for approximately 120 studentsProgram development and implementation of: Lifeguard Training; Water Fitness; Adult, Youth, Preschool and Parent Child Lessons; Aquatic Based Teen Leadership Program; and Arthritis Foundation ProgramDevelop and manage $150,000 department budgetActive member of YMCA Total Health Initiative

Develop and deliver instruction of Adult, Youth, Preschool and Parent Child swim lessonsManage daily direction of on deck staffManagement and coaching of 100 participant swim teamDesign and implementation of 50 participant aquatic based summer campManagement of Aquatics and Membership Services DepartmentsManage and maintain YMCA of Greater Providence database for 8,000 member facilityFacilitate recruiting efforts of sourcing, interviewing, and selecting qualified candidates for Summer Camp Waterfront Staff

Facilitate recruiting efforts of sourcing, interviewing, and selecting qualified candidates for new and existing vacancies including international staffDevelop and implement residential camping program for 128 campersPartner with Mystic Aquarium in the development of Marine based camp programDevelop and implement year round camp marketing planProgram and event coordinator of Winter Vacation Camp for approximately 50 Campers