First notification of loss (FNOL) claims handling - call handling - UK and Overseas - AD & TP (including property damage).First response - claim registration & Instructing service providers which includes instructing Engineers, Enquiry agents, Accident management provider, ULR provider and loss adjusters.First reserving for AD & TP whether it be calculated reserves or factor reserving.First notification letters/emails including hold responsible letters (HRL), Broker/Insured acknowledgments, further enquiries correspondence for extra information required (requested from Insured/Broker or Third party/Third party representatives.Indemnity referrals to UnderwritersClaim validation Third party pro-activity (TP PRO) - Instructing accident management providers as soon as possible, avoidance of credit hire and credit repair.Training: • Introduction to Insurance • Claims handling course • TP PRO and credit hire capture • Fraud training