• Directs a team of analysts, admins, and developers responsible for Boys Town’s enterprise business systems including Genetec, CBORD, Informacast, and Workday.• Coordinates with business owners within Finance, Supply Chain Management and Human Resources to mature Workday functions including reports, security, business processes and key functions.• Responsible for integration of enterprise systems.• Implements application monitoring solutions to ensure maximum uptime, high performance, and excellent customer service.• Partners with key business stakeholders across functional areas to manage and prioritize application strategy.• Offers innovative technologies, solution ideas, and potential business process improvements in pursuit of driving efficiencies and meeting business needs.• Enhances and improves internal processes and procedures.• Interfaces with various departments to analyze, select, implement, and test applications.• Identifies opportunities for improving process efficiencies, systems, and reports.• Evaluates and recommends new hardware/software technologies and determines feasibility of alternative solutions.• Supports proper change management processes to manage software releases, application patching and changes to production.• Works closely with InfoSec, Compliance, Internal Audit, and Quality Assurance groups as needed to ensure compliance with mandated regulations, as well as our organizational system lifecycles and change management requirements.• Selects, hires, trains, and evaluates employees to enhance their performance, development, and work product; determines job duties and structure.• Prepares, recommends, and manages operating, capital and personnel budgets.

Managed product throughout all stages of life cycle (conception, definition, development, release and post-release activities)Played a proactive role in product planning and design to ensure the product is differentiated from competitors Tracked achievement of strategic revenue objectives for a specific product or product familyPragmatic Marketing Certified

• Promoted from SR Business Analyst to Manager - Business Analysis - February 07, 2011

• Promoted from Senior Account Manager to Lead/Advisory Account Manager – December 3, 2006• Promoted from Account Manager II to Senior Account Manager – July 30, 2006

Assisted with the definition and shaping of requirements, design and product strategy for front-end GUI to CSG’s CRM platform software application (ACSR).• Promoted from Business Systems Analyst I to Business Systems Analyst II – March 1, 2004• Promoted from Developer Analyst to Business Systems Analyst I – November 15, 2002