Michael Dye Jr Email & Phone Number

I lead a 5 person team, where we focus on customer success utilizing the Roadie Platform to send items to their customers.

Managing Multiple Fortune 500 companies including CVS, Best Buy, Comcast.Continually identify and implement meaningful changes based on thorough understanding of product and relationship with customers.Promotion retention, revenue growth, and overall customer success through high quality service.Use Data analysis skills in order to identify trends and course correct.

Manage multiple nationwide projects and relationships for multiple Enterprise Clients through relationship building, value adding, process evaluation and improvements.4x growth in volume of deliveries for assigned accounts. We get stuff delivered.

Increased team's save rate by 25% through empathy, feedback, process improvement and holding everyone including myself accountable.Received public praise from manager for bringing my strategic thinking to the table to help think through changes needed for improvement.Building an unstoppable retention machine of dedicated Guardians that have a direct impact on the company's bottom line.

Project Management, Data Analysis, Client Relationship Management, People ManagementIncreased incoming customer contacts from 25% to 60% handled for partner from prior peak season.

United States

- Prospecting- Process Creation- Relationship Building- Call Handling- Problem Solving- SMB and Mid-Market Growth Strategizing- Referral Partner Network Creation-Inbound lead handling-Outbound lead handling-Partnership Relationship ManagementBuilt the Referral Partner Program from 0 partners to 16 fully signed on referral partners through cold outreach via LinkedIn, partnering with my engineering and marketing teams to become highly versed in Aceyus Vue.Cleaned up prior CRM, before transition to Salesforce by validating contact information for all contacts tied to accounts.Coached and led 2 BDRs that were reaching out for direct leads for our sales team.

Raleigh-Durham, North Carolina Area

Achieved great results from improving occupancy from 40% up to 83% consistently and utilization up from 35% up to 72%. Improved direct reports satisfaction surveys up from 2.5 average to a 5.0 average. Took on additional tasks as assigned by manager and director. Motivated team through several circumstances during my tenure. Awarded L.E.A.D. pin for demonstrating what it means to be a true leader, motivating and holding my team accountable for results.

Gray, Tennessee

I work with clients that are having a financial hardship to come to a solution that benefits both the card member and the bank.

Gray, Tennessee

I worked with businesses to help them with account related questions and needs.Love peer's average handle time by 300 seconds by coaching them on best practices and teaching policy.

Gray, Tennessee

I analyzed business and consumer credit bureaus in order to approve credit cards and increases in line of credit.

Gray, Tennessee

I handled escalated calls related to customers credit card accounts in order to come to a mutual benefit for the bank and card member .

Gray, Tennessee

I analyzed consumer credit bureaus in order to approve increases in lines of credit or new applications.