Projects:• Tendered warehousing & distribution business, benchmarked vs competing 3PLs, discussion of outcome with senior management resulting in favour of an alternative 3PL.• Prepared, executed, and concluded relocation to new 3PL, incl. adaption of necessary regulatory permits.• Excise tax audit by former Swiss Alcohol Administration completed to full satisfaction of the regulator (no further audits in subsequent years).• Local impact analysis of direct shipments from production sites to CH clients proposed after logistical network study by group HQ.• Implemented EDI interfaces with customers & 3PL.• Restructuring of customer service function to adapt to business needs and ensure continuity.• Local coordination of acquisitions & handovers of numerous brands from/to competitors or third parties.• Evaluated rail cargo alternatives for imports.• Local implementation of many group-lead projects.• Selection of new fleet partner, negotiation of framework agreement, implementation of partner change.• Varied office redevelopment projects.Core responsibilities:• Line management of customer service team.• Strategic business relations with 3PL.Partnership evolution, defined and agreed services as well as pricing and invoicing terms & conditions.• Operational business relations with 3PL.Regular quality reviews, process improvement, correct execution of value adding services, etc.• Secured on-time deliveries of special assembly orders in alignment with clients, key account managers, and 3PL.• Directed the demand planning process in partnership with sales, marketing, and finance.• Alignment on demands with HQ to enable timely supplies.• Budgeting of logistics costs.• Detailed contract reviews during negotiations with a variety of partners.• Maintenance of master data and the local GTIN register.• Ownership of customs related affairs (declarations, tax returns, etc.).• Year-end returns to regulators (Swiss customs, SVUG, wine trade inspectorate, etc.).

Projects:• Authored and subsequently introduced a completely new SOP governing the procurement of services and non-production materials, with the goal of enhancing effectiveness of the process as a whole and adapting procurement to the latest compliance requirements, as well as to global procurement guidelines directed by headquarters. • Successfully managed and supported launch and post-launch period of a schedule 2 - narcotic drug, ensuring no supply interruptions by closely monitoring uptake progress and liaising with internal & external stakeholders to adapt the supply chain to changes in the market.• Lead office refit project, incl. working out concept for optimised office layout while considering individual needs of functions and departments, subsequent layout planning, implementation scheduling, and negotiations with office designers.• Introduction of online travel booking tool in collaboration with travel services provider, resulting in simplified booking and service fee savings.Core responsibilities:• Line management of one staff member in office facilities and procurement administration.• Reduced costs by cutting of unnecessary spend, and by reviewing / benchmarking of new and existing suppliers.• Conducted annual performance reviews and negotiated costs and rates with logistics providers in the UK and Ireland.• Tightly controlled flows of products in short supply due to sudden capacity shortages at production level. Exercised continuous pressure on HQ to uphold supplies to UK market in spite of interruptive supplies from manufacturing, whilst keeping key stakeholders updated on progress.• Responsible for accurate demand forecasting, and to ensure no supply interruptions are incurred for any products.• Updated governance documents to ensure supply chain & procurement related operating procedures were in line with GDP, industry code of practice, and governance / guidelines stipulated by corporate HQ.

Projects:• Drove and completed the preparations of the UK affiliate's supply chain to introduce a schedule 2 - controlled drug to the market for the first time.• Introduced follow-up process for all purchase orders for non-production materials and services, resulting in enhanced efficiency of the procurement process.Core responsibilities:• Planned and managed stock replenishments to ensure sufficient stock levels.• Monitored performance of distributors and suppliers of pharmaceutical products.• Responsible for compliance with all regulatory requirements for the import and distribution of pharmaceutical products, including controlled drugs.• Liaised with wholesalers and in-market customers to resolve any supply queries at local levels.• Procurement support for all departments.

Projects:• Achieved substantial cost savings and service improvements in supply chain logistics, as a result of several single-handed negotiations and evaluation of potential providers during a Pan-European ocean freight tender.• Successfully completed an import audit by HM Revenue & Customs, which moreover formed the basis of a good personal relationship with representatives of these authorities.• Lead adaptions of SAP system to fulfil new legal requirements in cooperation with the internal IT department.• Managed developments of financial reports on Business Warehouse and MS-Access in accordance with demands set out by head management.Core responsibilities:• Managed UK purchasing for all product ranges and European purchasing for specific centralised product ranges, entailing the use of ERP functions on SAP as well as liaising and negotiating with suppliers to improve lead times, cost-efficiency, and other aspects of the supply chain.• Regularly reviewed and re-determined necessary minimum inventory levels.• Advised and supported UK and European offices in all import & export matters. Also compiled export guidelines as part of this support for the sales depts.• Compiled weekly financial reports along with various ad-hoc reports as demanded by head management.• Liaised closely with internal Sarbanes Oxley auditors, i.e. supplied documentations as requested, over and above supported them in obtaining documentations from other bodies within the business group.• Organised and supervised physical inventory cycle counts at warehouses across Europe, incl. subsequent reconciliation and assessment of service quality from logistics providers.• First point of contact for SAP support within the business group. Resolved issues where possible and assessed feasibility of new developments ahead of their referral to the IT dept.• Supervised material master data maintenance on SAP, and defined functions to ensure complete data records.

Almost 100% of sales to export markets such as Europe, North America, and the Far East.• Worked out price calculations and cost estimates• Generated quotations and order confirmations• Closely liaised with customers to ensure their demand for products is met in a timely and cost-effective manner.• Administered orders from quotation to delivery• Organised and observed export and import transports• Negotiated with transport contractors and suppliers• Monitored supplier deadlines• Prepared sales statistics for CEO and Board of Directors• Composed confidential correspondence in English & German for CEO and Business Manager• Assisted in checking and formulating sales contracts in English and German• Responsible for preparing meetings with customers, suppliers, and other business partners• Arranged business trips, incl. individually selecting and booking of accommodation, means of travel (air and train journeys), rental vehicles, etc.