Michael E. Email & Phone Number

• Devised corporate CRM strategy to integrate physician recruitment, contract management, customer account management, call/service center, portal, and mobile device support onto a single consolidated Salesforce.com.
• Spear-headed design and roll-out of Salesforce.com to support 60% of MedRisk’s enterprise capabilities. Heavily leveraged the benefits of PAAS and cloud-based computing to save on development costs and TCO of the.
• Created a mobile device strategy including iPad/iPhone applications and an expedited point of sale process. Devices are heavily used to support the MedRisk regional account management program and support a 360 view of.
• Designed and executed the technology component of MedRisk’s global outsourcing strategy of call centers in Guatemala, Costa Rica, and back office support centers in India. Implemented cloud-based CRM systems to support.
• Charged with identifying strategies to optimize internal/external workflows, establish client program redesigns to new revenue generation opportunities. The programs executed as a result of this initiative have.
• Leveraged Microstrategy advanced dashboard visualization and predictive pattern recognition to create a true business intelligence suite for the MedRisk executive team, operational leadership, and Medrisk’s customer.

• Created, directed, and organized corporate e-business, e-marketing, and web strategies to support multiple events owned by the organization and integrated metrics across several applications to show ROI from sales and.
• Evaluated hardware and software platforms and products to execute the IT and systems strategies developed for the organization
• Oversaw and designed data backup, network, security, and business continuity strategies
• Created the design, development, and software control process utilized by Neocentrix to develop commercially available web-based event management, and interactive marketing, and point-of-sale applications. The.
• Moderated focus/client groups to solicit information about product and system requirements. The effective communication of this information to the development team was critical to expanding the product’s feature set.
• Wrote and presented a comprehensive business plan to expand the Neocentrix business offering and revolutionize the event marketing space by introducing new uses of existing technology. The new technical offering not.

Education record

Master Of Business Administration (Mba)

Msis