Michael E. Email & Phone Number

• Devised corporate CRM strategy to integrate physician recruitment, contract management, customer account management, call/service center, portal, and mobile device support onto a single consolidated Salesforce.com platform. Negotiated first enterprise agreement with salesforce.com to integrate unlimited products and users onto the platform. • Spear-headed design and roll-out of Salesforce.com to support 60% of MedRisk’s enterprise capabilities. Heavily leveraged the benefits of PAAS and cloud-based computing to save on development costs and TCO of the application.• Created a mobile device strategy including iPad/iPhone applications and an expedited point of sale process. Devices are heavily used to support the MedRisk regional account management program and support a 360 view of customer using Salesforce.com and the cloud. The efficient, integrated nature of the strategy has created a 25% increase in sales in 2012.• Designed and executed the technology component of MedRisk’s global outsourcing strategy of call centers in Guatemala, Costa Rica, and back office support centers in India. Implemented cloud-based CRM systems to support efficient communication and work flow transitions between international and domestic groups.• Charged with identifying strategies to optimize internal/external workflows, establish client program redesigns to new revenue generation opportunities. The programs executed as a result of this initiative have resulted in $1MM in operational savings and $25MM in additional revenue annually.• Leveraged Microstrategy advanced dashboard visualization and predictive pattern recognition to create a true business intelligence suite for the MedRisk executive team, operational leadership, and Medrisk’s customer executives.• Organized and developed IT processes to support SAS 70 Type II, URAC HIPAA, and SAE 16 SOC 2 audits and certifications

• Created, directed, and organized corporate e-business, e-marketing, and web strategies to support multiple events owned by the organization and integrated metrics across several applications to show ROI from sales and marketing efforts• Evaluated hardware and software platforms and products to execute the IT and systems strategies developed for the organization• Oversaw and designed data backup, network, security, and business continuity strategies• Created the design, development, and software control process utilized by Neocentrix to develop commercially available web-based event management, and interactive marketing, and point-of-sale applications. The development of these products required multiple teams of developers and consultants.• Moderated focus/client groups to solicit information about product and system requirements. The effective communication of this information to the development team was critical to expanding the product’s feature set resulting in increased sales by growing the Neocentrix share of customer.• Wrote and presented a comprehensive business plan to expand the Neocentrix business offering and revolutionize the event marketing space by introducing new uses of existing technology. The new technical offering not only allowed the industry as a whole to become more efficient and mainstream but also increased the number of available revenue streams during the event and allowed these revenue streams to continue well beyond the completion of the event.• Responsible for integrating and presenting the Neocentrix technology offering during sales presentations. Developed, maintained, and grew customer relationships. These responsibilities included selling additional products/services to existing clients and exploring creative relationships beneficial to Neocentrix.• Presented and negotiated partnerships and sales contracts with external senior management.

Education record

Master Of Business Administration (Mba)

Msis