Michael E. Email & Phone Number

Greater Suburban Philadelphia

Servicing ManagerTechnical Support EngineerMacintosh/PC TechnicianNetwork Support Analyst Apple Certified Macintosh Technician (ACMT) '87 to present. Apple Certified iOS Technician (ACiT) 2016 to presentACMT / ACiT certification provides the school district the opportunity of being both an Apple Macintosh as well as an Apple iOS Self Servicing Account facility(https://www.apple.com/support/programs/ssa/) providing and repair services in house for 3500 Apple MacBook Air laptops, iMac, Mac Mini desktops, Apple TVs & 3500 + iPad tablets.Provide technical & repair support for faculty, staff, and students throughout the district.Installation, maintenance and management of district’s computer, data and telecommunications network infrastructure and associated systems in accordance with district policy and standards.Assist in the management of the daily operations providing a 2nd tier of response and support to the field and bldg. level technologists.Repair, maintenance and support of computers, peripherals, network equipment and software to work effectively for various instructional needs.Servicing of all Apple computers including validation of coverage, troubleshooting, diagnosis and repair.Interface with Apple’s Global Service Exchange system (GSX) in the ordering and management of service related parts & products.Access online product information, training, repair procedures, troubleshooting, diagnostic tools, including Apple’s Technical Service Provider Support resources.Maintain comprehensive product information including disassembly, upgrade and repair procedures.Stay current with developments and advancements in computer technology including Apple's troubleshooting and testing tools, service bulletins, programs and policies.Support for Windows 2000, XP, Vista, 7, 8, 10, Server Remote management/support of Mac & PC environments.Configuration and deployment.

Broomall, Pa

Apple Authorized Value Added ResellerComputer Applications Group Apple Certified Macintosh Technician - 1987Audio/Visual / Computer Technician - '87- '89 , Computer Systems Engineer - '90 - '94Help desk, customer telephone technical support, integration, configuration, installation and support of Apple Macintosh II & Quadra based graphic arts, desktop publishing workstations and servers for packaging design, prepress, page layout and advertising for Fortune 500 corporate and educational accounts. Data storage, archival, graphics, video editing, communication & networking products, color printing & software solutions. LocalTalk / PhoneNet / Ethernet 10 Base 2 / 10 Base T network design and installation. Adobe ,Quark, Aldus , & Microsoft product support.Servicing and support of customer base over four state area such as Pearl Pressman Liberty, Campbell's Soup, Independence Blue Cross, Pep Boys, FMC Corp., Hunt Mfg., Kraft, Wyeth Ayerst, Rohm & Haus, U.S Healthcare, Penn Advertising, James River Corp., Premier Dental Products, Camden School District, Philadelphia School District, Philadelphia Electric, Scott Paper, Beach Advertising, Rite Aid Corp., Certainteed Corp., Temple University, Philadelphia Gum, Atlantic City School District, Veterinary Learning Systems, Proctor & Gamble, Nabisco, Chilton Publishing.Project manager, on-site support for M&M Mars Corp, Hackettstown, NJ., packaging design group.

Newtown Sq. / West Chester / Malvern, Pa

Management of daily report & invoice printing for accounting revenue control group.Accounting, payroll/benefit management for 200+ employees in 15 states utilizing ADP services.

Salisbury, Md

Electrical/Electronic Manufacturing - RF Test TechnicianDesign, manufacturing, tuning, alignment and testing of RF communication filter assemblies.RF and microwave filters, duplexers and subassemblies, including ceramic, lumped element, cavity, waveguide and tunable filters for satellite, aerospace, radio & television communication, defense, radar & telemetry applications, missile guidance systems & mobile & air traffic control systems.Tuning, alignment, & testing of various communication filter designs utilizing Hewlett Packard 8711C RF, & var. network analyzers.

Active Duty

Fort Jackson - Columbia, SC. - Basic Training - COBET Electronics TrainingRedstone Arsenal - Huntsville AL. - Missile and Munitions Center & School - Improved Hawk Missile Fire Control Repair - Secret security clearance.Ft Lee - Petersburg, VA. - Quartermaster/Armorer - Small Arms Weapons Maintenance.8th Infantry Division, HHB 1st Battalion 2nd Field Artillery, Baumholder, Federal Republic of Germany - Unit Organizational Supplyman / Unit Small Arms Weapons Specialist / Armorer - security, issuance, inspection, maintenance & repair of unit small arms weaponry/arms room.Redstone Arsenal, Huntsville, AL - MMCS - Quartermaster, field manual, textbook depository U. S. Army Active Reserve 1980-1981Honorably Discharged May 1, 1982