Strategic Care Specialist
Phoenix, Arizona Area
Performed all customer care resolution/activities for assigned accountsAccount portfolio included high profile accounts including Airborne Express/DHL, Maricopa County, Pima County Sheriff, and the Drug Enforcement Agency (D.E.A.) Facilitated and conducted large customer trainings on Sprint/Nextel products and services and peer trainings and presentations on systems, procedures, and productsPartnered with sales to promote products and increase revenuePrepared reports for customers, sales, and management through several Nextel systems