● Directed a cross-functional team of 12 software developers to create public-facing and internally regulated mobile applications-receiving a Hackathon recognition for a healthcare mobile app ● Developed innovative strategic plans by developing data-driven goals and priorities, while utilizing effective metrics to track team success.● Assessed challenges in order to create an IT strategy that met required reliability, availability, security, performance, and regulatory standards-demonstrating strong analytical and organizational skills ● Worked closely with five technology vendors to optimize both off-shore and on-shore resources, agreements, and contract terms-ensuring accountability and timely deliverables ● Collaborated with company leadership to craft a new universal outsourcing contract that streamlined vendor management and cut costs by 15%

● Managed a digital way-finding project to empower 100,000 monthly users navigating the Mayo Clinic campuses in Minnesota, Arizona, and Florida, increasing patient self-reliance and satisfaction● Oversaw risk management and mitigation operations by proactively identifying potential issues and implementing solutions that saved team 18% in projected costs ● Collaborated with other Delivery Managers to synchronize releases and maintain an updated Mayo Clinic App, while ensuring that all teams were in alignment with industry best practices ● Worked with machine learning and AI specialists to develop and deploy a new patient intake portal to route patients to the correct campus and specialty-improving service times by 45%

● Led 28 strategic projects valued over $75M to upgrade the IT infrastructure at district schools-serving a community of 65K administrators, educators, parents, and students ● Developed large-scale digital transformation plan with an estimated impact on 55K students by 2025-demonstrating knowledge of technical requirements and planning● Directed an IT disaster recovery project by building out a second data center, eliminating single points of failure, and creating a redundant WAN network-increasing the district's core network resiliency● Leveraged Agile, Kanban, and other systems to develop lifecycles for complex digital infrastructure transformation projects-interpreting needs to implement effective specifications ● Effectively negotiated with vendors to prioritize district input; while deploying a digital platform to streamline district communication

● Oversaw the partnership with Stanford University on improving services to clients by upgrading dining rooms which resulted in the company winning a $100K Google community grant● Wrote and managed the RFP process for 20+ organizational projects with public and private funding, while managing all contracts, deliverables, budgets, and performance assessments ● Created Glide’s first Facilities board designated burn down fund supporting capital projects, which resulted in a program to fund and eliminate the organization's deferred maintenance.

Designed and implemented a multi-year technology plan aligned with the organization’s strategic goals, creating a resilient and professional IT environment, while changing from a department of ‘no’ to one of ‘yes and’. Strategizing with both key agency leadership and external stakeholders – i.e. insurers, attorneys, contractors, and regulating agencies – on organization-wide risk management and compliance operations.Serving on local and statewide committees shaping how health care IT is utilized at safety net clinics throughout the state.