Michael E. Nehme Email & Phone Number

Toronto

• Led a team of 29 staff across Canada and the US, overseeing 9 department store accounts, and maximizing sales. Collaborated with marketing and ensured alignment with sales efforts as well as business objectives..
• Project Management: Developed new territories and a territory expansion plan to improve coverage and efficiencies across the continent leading to improved headcount and a 16% increase in sales.
• People Management: Ensured all performance management, professional development, and learning activities were executed effectively and timely.
• Customer Management: Oversaw and directed all field priorities and sales activities to identify opportunities focused on consumer satisfaction and revenue generation.

Toronto, Canada Area

• Steered retail operations of 21 stores, trained and mentored teams, and boosted professional development. Monitored individual performance, ensured optimum execution of learning activities, and maintained high.
• Project Management: headed an 'Imagination' store project that consisted in providing $100K store spend to selected leaders, generating 20% sales increase YoY.
• People Management: fostered employee development and facilitated career progression, promoted a culture of learning, execution, and transparency.
• Customer Management: successfully spearheaded activities of 2 regions, recording significant sales increase in Toronto and Atlantic Canada markets.

Toronto

• Directed operations of flagship location, supervised team of 23 staff including licensed opticians, sales associates, store leaders, and lab technicians. Collaborated with the Doctor of Optometry and ensured.
• Customer Management: enhanced store process and business operations, enabling strong focus on customer, leading to significant store shrink reduction and 17% sales growth.