Michael E. Nelson Email & Phone Number

Irvine, Ca

Responsible for the management of all technicians, installation, maintenance, and support of all infrastructure systems at all locations. The Director of IT is required to develop and maintain a maintenance schedule and support process for all network devices. Ultimate responsibility for Network uptime and availability. Ensure a standard and documented process for all communication systems configuration, backup plans, and monitoring. This individual is responsible and accountable for the work output of team and the effective delegation of work to more junior staff.

Aliso Viejo, California

Direct oversight for 24/7 data center, system & network administrators, desktop support, and network operations/help desk staff. Streamlined management improving collaboration efforts driving strategic vision and direction for effective use of information and technology supporting client base. Spearheaded countless application implementations; instrumental in establishing systems/applications, business process driving compliance with client relationship functions, including service level agreements, operational excellence, and overall client satisfaction. Administered operating systems for data management and upgraded server, network hardware, and software. Completed various IT projects within time and budget as per set specifications. Transformed Cisco Call Manager to Cisco UCS on East and West Coasts. Identified telecommunication requirements to develop structures for cabling, network, wireless site survey, POTS, cable TV drops, overhead speaker, sound masking systems, and RTN/VTN phone lines with key vendors.• Decreased Cisco SmartNet costs by 35% (in excess of $100K) over 36 months; rigorously audited all telecommunications invoices and contracts, securing $40K in savings.• Initiated and led company-wide wide area network (WAN) provider change, increasing uptime reliability and improving annual saving by $10K per month for a 36-month contract.• Project manager for IT onboarding at five new remote office locations providing R.F.P., S.O.W, Budget, Timeline, vendor/service provider selections, and contract negotiations, and infrastructure design.• Controlled conversion project of Siebel EPASS (CRM) to Microsoft internet facing deployment of Dynamics 2013 (CRM) and 2016 (Dynamics 365) project.• Managed closure of 24/7/365 data center, including client equipment sun-setting, servers, core network, edge switching, and WAN circuit transfers to onsite IDF's and one remote colocation facility.

Fullerton, Ca

Tasked with managing and supporting information system software and hardware spanning 30+ locations through the Western United States. Enhanced performance levels by directing five other regional managers accountable for supervision of the rest of the United States and Canada.Oversaw local and international contracts with key companies such as Ricoh, AT&T, Sprint, Verizon, Honeywell, and Motorola for various branches. Improved operational efficiencies by establishing strong working relationships with local operational and sales management stakeholders to attain organizational set targets. Identified and resolved technical support issues while developing Cisco V.P.N. solutions impacting desktops, laptops, and thin clients utilized by 500 users. Leveraged What’s-up Gold and various tools to enhance the efficiency of LAN/WAN routers, including Cisco Series 2800, 800, 6500 power over Ethernet (POE) and Non-POE switches/hubs).• Secured $65K by managing conversion of cellular services from TELUS to Rogers network in Canada.• Decreased operational costs $40K by auditing all communications’ invoices.• Project manager for IT onboarding at seven new major remote office locations and upgrades at ten other.• Earned a promotion to team leader of all field support within one year through providing exceptional services.

Orange County, California Area

Oversaw daily backup of servers, files, media, and off-site storage. Utilized vast experience to detect and resolve technical as well as connectivity issues impacting WAN, LAN, and desktop network. Streamlined RMA procedures, including refund, replacement, and repair of products within warranty period. Managed local and International warehouse and shipping activities to ensure availability and delivery of items as per schedule.• Introduced UPS technology program and shipping account with 90-day floating volume discounts and free equipment (computer and scale) to improve accuracy of shipping weights; decreased shipping costs by 20-30% and boosted shipping revenue to 10% on average.• Minimized computer recovery time from days to hours by purchasing, installing, and administering commercial-grade backup, imaging, Anti-virus, rootkit software, and Microsoft small business server with network attached storage.• Safeguarded business-critical systems by purchasing and installing SonicWall Firewall Appliance with IDS, URL Filtering, and VPN software; subsequently led monthly staff malware and threat vector training.• Minimized unproductive time and decreased subsequent business risks (data loss and infected computers) by preventing access to non-work related websites.• Established a new process to compare sales pipeline with conversion rate of all products, identifying lengthy lead times and lost business opportunities; partnered with two suppliers and a third-party contractor to align onsite inventory with demand and reduce lead times, resulting in substantial sales growth.

Long Beach, Ca

Major Project Highlights• New Coast Guard Medical building cabling Project (Inside and Outside Plant & Public address System Installation and CAT5 certification).• Keller Williams Realty Coastal Properties Project – New Agent Office Onboarding (Hardware imaging, setup, remote access via LogMeIn accounts, and network printer configuration/sharing).• Pacific Datacom Systems Inc. Wireless installation (Contract) – Anonymous multi-Grammy award-winning artist.

San Pedro, Ca 90713

• Computer Systems administrator for the UNISYS & TOPS computer systems. • Performed installations, moves, additions, changes to the computer workstations, printers and cabling infrastructure for voice and data connections. • Maintained adequate supplies and replacement parts ensuring maximum availability of all systems.• Provided trouble desk support and user end training.• Citibank credit card program coordinator. • Received “Distinguished” rating determination during each end of cycle performance appraisal which earned on the spot cash awards.

Us Military Posts In The Pacific

• Received Honorable Discharge (DD-214). • Received numerous personal and unit related commendations and awards. See Honors and awards below for a detailed listing. • Radioman-in-Charge Pre-Commissioning Detachment High Endurance Cutter Jarvis (WHEC 725).• Held Top Secret security clearance and Classified Material Control access control authorizations.Key Contributions► Implemented complete overhaul and installation of base-wide outside/inside cabling to conform to industry cabling standards for UTP and Fiber Optics.► Implemented Server and Workstation replacement from legacy UNISYS system to Microsoft Windows environment.► Oversaw and coordinated with commercial contractors on base wide installation of replacement PBX installation.► Primary classified materials control custodian, cryptographic codes and booklets for two large commands.► Primary contact for the Wide Area Networking (WAN) of seven states in the western region. Responsible for installation and maintenance of over thirty geographically dispersed locations.► Awarded individual Achievement Medal for the redesign of the Coast Guard Data Network.► Responsible for the outfitting, establishment, and certification of a completely new communications facility with state-of-the-art computers and satellite communications.

Communications

Diploma, Math And Science, 83.87% Out Of 100%, Class Rank 29 Out Of 130

Activities and Societies: Class Treasurer, Lettered in Football, Basketball, Baseball all four years