AeroLeads people directory · profile
Michael Owens Email & Phone Number
Technical Support Expert(11 yrs) | Management Experience (3 years)
at
Nexkey
1 work email found
@gopro.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Technical Support Expert(11 yrs) | Management Experience (3 years)
Location
Hayward, California, United States
Company size
Who is Michael Owens? Overview
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Quick answer
Michael Owens is listed as Technical Support Expert(11 yrs) | Management Experience (3 years) at Nexkey, a company with 10 employees, based in Hayward, California, United States. AeroLeads shows a work email signal at gopro.com and a matched LinkedIn profile for Michael Owens.
Michael Owens previously worked as Operations Manager at Nexkey and Technical Support Manager at Vagaro. Michael Owens holds Certificate Of Accomplishment In Fundamentals Of Technical Support, Computer Networking And Information Technology from Year Up Bay Area.
Company email context
Email format at Nexkey
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{first_initial}{last}@gopro.com
86% confidence
AeroLeads found 1 current-domain work email signal for Michael Owens. Compare company email patterns before reaching out.
Profile bio
About Michael Owens
With over 10 years of work experience in technical support and customer service, I am passionate about delivering exceptional customer experiences and resolving complex issues. I have a strong background in software, cloud, and networking technologies, and I enjoy learning new skills and tools to enhance my performance. As the Technical Support Manager at Vagaro, I lead a team of talented and dedicated support specialists who provide timely and effective support to our clients in the beauty and wellness industry.In my previous role as the Customer Service Support Manager at Nexkey, Inc., I was responsible for developing and implementing all support-related processes, content, and training. I also collaborated with engineering, marketing, and manufacturing teams to align our processes with quarterly goals and KPIs. I used my technical support, Windows, and customer service skills to provide VOC feedback, participate in beta testing, and ensure compatibility between our products and the products they integrate with. I am proud of the positive impact I had on the customer satisfaction and retention rates, as well as the product quality and usability.
Listed skills include Os X, Troubleshooting, Microsoft Office, Windows 7, and 45 others.
Current workplace
Michael Owens's current company
Company context helps verify the profile and gives searchers a useful next step.
Nexkey
11 roles · 15 years
Michael Owens work experience
A career timeline built from the work history available for this profile.
Operations Manager
Current
Jan 2024 - Present
Technical Support Manager
Oct 2022 - Jan 2024
Customer Service Support Manager
Reporting to the CEO, I acted as head of the Customer Support & Customer Success departments. I’m responsible for developing all support-related processes, customer-facing support articles, content and training. I also participate in cross-functional syncs between engineering, marketing and manufacturing to ensure our processes align with quarterly goals.
Oct 2020 - Jul 2022
Sr Product Specialist - Software
I was responsible for overseeing all software related initiatives from outside departments and bridging any relative information to the Customer Support organization. I provided VOC feedback to department stakeholders to drive product decisions, and participated in beta testing to ensure compatibility between our offerings and the products they integrate.
Oct 2015 - May 2020
Technical Support Representative
Focused on providing excellent customer experiences for each person I came across. Assisted product specialist team by providing remote desktop support for escalated Windows users.
Oct 2014 - Oct 2015
Customer Support Representative
Provided support and resolutions to customers by identifying problems and guiding them through corrective steps. Provided video support for new clients to ensure they quickly became familiar with the product offering.
May 2013 - Jun 2014
Cloud Operations Engineer
Responsible for learning internal apps used at Pandora, search for feedback from employees and find solutions to their everyday usage problems so their workdays may go a bit smoother.
Oct 2012 - May 2013
Jira Support Engineer - Intern
Investigates potential errors in standalone JIRA software and delivers results to assist in resolving the problem.Communicates professionally with customers with the end goal of resolving bug defects in their system.Composes knowledge based articles and publishes them for employee and customer future reference.Collaborates with team members and brainstorms.
Jan 2012 - Jul 2012
Class 7 Alumni
2011 - 2012
~1 yr
Alumni
2011 - 2012
~1 yr
2 education records
Michael Owens education
Certificate Of Accomplishment In Fundamentals Of Technical Support, Computer Networking And Information Technology
Year Up Bay Area
In Progress, Computer Science
City College Of San Francisco
FAQ
Frequently asked questions about Michael Owens
Quick answers generated from the profile data available on this page.
What company does Michael Owens work for?
Michael Owens works for Nexkey.
What is Michael Owens's role at Nexkey?
Michael Owens is listed as Technical Support Expert(11 yrs) | Management Experience (3 years) at Nexkey.
What is Michael Owens's email address?
AeroLeads has found 1 work email signal at @gopro.com for Michael Owens at Nexkey.
Where is Michael Owens based?
Michael Owens is based in Hayward, California, United States while working with Nexkey.
What companies has Michael Owens worked for?
Michael Owens has worked for Nexkey, Vagaro, Nexkey, Inc., Gopro, and Milestone Technologies, Inc..
Who are Michael Owens's colleagues at Nexkey?
How can I contact Michael Owens?
You can use AeroLeads to view verified contact signals for Michael Owens at Nexkey, including work email, phone, and LinkedIn data when available.
What schools did Michael Owens attend?
Michael Owens holds Certificate Of Accomplishment In Fundamentals Of Technical Support, Computer Networking And Information Technology from Year Up Bay Area.
What skills is Michael Owens known for?
Michael Owens is listed with skills including Os X, Troubleshooting, Microsoft Office, Windows 7, Technical Support, Customer Service, Computer Hardware, and Powerpoint.
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