Michael Owens Email and Phone Number
Michael Owens work email
- Valid
Michael Owens personal email
With over 10 years of work experience in technical support and customer service, I am passionate about delivering exceptional customer experiences and resolving complex issues. I have a strong background in software, cloud, and networking technologies, and I enjoy learning new skills and tools to enhance my performance. As the Technical Support Manager at Vagaro, I lead a team of talented and dedicated support specialists who provide timely and effective support to our clients in the beauty and wellness industry.In my previous role as the Customer Service Support Manager at Nexkey, Inc., I was responsible for developing and implementing all support-related processes, content, and training. I also collaborated with engineering, marketing, and manufacturing teams to align our processes with quarterly goals and KPIs. I used my technical support, Windows, and customer service skills to provide VOC feedback, participate in beta testing, and ensure compatibility between our products and the products they integrate with. I am proud of the positive impact I had on the customer satisfaction and retention rates, as well as the product quality and usability.
Nexkey
View- Website:
- nexkey.com
- Employees:
- 10
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NexkeyHayward, Ca, Us
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Operations ManagerNexkey Jan 2024 - PresentAddison, Texas, Us
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Technical Support ManagerVagaro Oct 2022 - Jan 2024Pleasanton, California, Us -
Customer Service Support ManagerNexkey, Inc. Oct 2020 - Jul 2022Addison, Texas, UsReporting to the CEO, I acted as head of the Customer Support & Customer Success departments. I’m responsible for developing all support-related processes, customer-facing support articles, content and training. I also participate in cross-functional syncs between engineering, marketing and manufacturing to ensure our processes align with quarterly goals and KPIs.
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Sr Product Specialist - SoftwareGopro Oct 2015 - May 2020San Mateo, Ca, UsI was responsible for overseeing all software related initiatives from outside departments and bridging any relative information to the Customer Support organization. I provided VOC feedback to department stakeholders to drive product decisions, and participated in beta testing to ensure compatibility between our offerings and the products they integrate with, focusing on the perspective of the customer’s experience. -
Technical Support RepresentativeGopro Oct 2014 - Oct 2015San Mateo, Ca, UsFocused on providing excellent customer experiences for each person I came across. Assisted product specialist team by providing remote desktop support for escalated Windows users.
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Customer Support RepresentativeMilestone Technologies, Inc. May 2013 - Jun 2014Fremont, California, UsProvided support and resolutions to customers by identifying problems and guiding them through corrective steps. Provided video support for new clients to ensure they quickly became familiar with the product offering. -
Cloud Operations EngineerPandora Oct 2012 - May 2013Oakland, Ca, UsResponsible for learning internal apps used at Pandora, search for feedback from employees and find solutions to their everyday usage problems so their workdays may go a bit smoother. -
Jira Support Engineer - InternAtlassian Jan 2012 - Jul 2012Sydney, Nsw, AuInvestigates potential errors in standalone JIRA software and delivers results to assist in resolving the problem.Communicates professionally with customers with the end goal of resolving bug defects in their system.Composes knowledge based articles and publishes them for employee and customer future reference.Collaborates with team members and brainstorms ideas for better support and customer satisfaction. -
Class 7 AlumniYear Up 2011 - 2012Boston, Massachusetts, Us -
AlumniYear Up 2011 - 2012Boston, Massachusetts, Us
Michael Owens Skills
Michael Owens Education Details
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Year Up Bay AreaComputer Networking And Information Technology -
City College Of San FranciscoComputer Science
Frequently Asked Questions about Michael Owens
What company does Michael Owens work for?
Michael Owens works for Nexkey
What is Michael Owens's role at the current company?
Michael Owens's current role is Technical Support Expert(11 yrs) | Management Experience (3 years).
What is Michael Owens's email address?
Michael Owens's email address is mo****@****pro.com
What schools did Michael Owens attend?
Michael Owens attended Year Up Bay Area, City College Of San Francisco.
What skills is Michael Owens known for?
Michael Owens has skills like Os X, Troubleshooting, Microsoft Office, Windows 7, Technical Support, Customer Service, Computer Hardware, Powerpoint, Microsoft Word, Windows, Networking, Leadership.
Who are Michael Owens's colleagues?
Michael Owens's colleagues are Kent Wang.
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