Michael Eagan Email & Phone Number

In my previous role in IT, I dealt with commercial hardware repair as well as networking services. I was also involved in the management of Microsoft services such as Office 365, and was 3CX Advanced certified. In my management position, I was able to effectively achieve higher Effective Hourly Rate and Agreement Gross Profit through analysis of past service tickets and historical data. I was able to train new employees on the businesses software and management and achieved a CSAT score averaging 97.5%.Prior to my work in IT, I have worked in multiple industries from customer service to transportation. I have conversed and worked with many different people from many different backgrounds. I strive to serve my customers with respect and have an earnest intent towards improving with each interaction.

Listed skills include Office 365, Technical Support, Cloud Computing, Computer Networking, and 1 others.

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  Center Grove High School

  General Studies