Michael Eaglin Email & Phone Number

Dumfries, Va, Us

Tysons Corner, Virginia, United States

• Provide Project and Administrative support to ASM Research and the U.S. Department of Veterans Affairs (VA); Office of Operations, Security and Preparedness (OSP) Continuous Readiness in Information Security Program (CRISP). • Verifying clearance status through OPM while tracing the information on a spreadsheet.• Provide technical, administrative and clerical support to reduce information security risks across VA programs and systems.• Provide analysis on Personnel and Accounting Integrated Data for background investigations and support bi-annual review of all position descriptions and functional statements.• Assist in conducting a VA-wide review and analysis of all employee background investigation status. Manage associated data using various VA and OPM databases. • Assist in the collection of business and technical requirements; contributing to the continuous improvement of project processes.• Complete Quality Assurance reviews on contract deliverables and project documentation to ensure alignment with VA policies and documentation standards. • Responsible for supporting the Office of Information & Technology’s Continuous Readiness in Information Security Program (CRISP) for implementation and enforcement of multi-factor authentication for remote access to federal networks, systems and data. • Assisted in the implementation of 2FA using Citrix Access Gateway (CAG) and CRISP Professional Certification Training program.• Work with 2FA Helpdesk for final level troubleshooting and determine if issues are configuration related.• Initial triage of MobilePASS tickets to include but not limited to: phone calls, emails, monitoring and management of remote customer devices and responding to intrusion and availability alerts and troubleshooting requests.

Washington D.C. Metro Area

• Entered invoices for companies waiting on proper payment, local and foreign companies. • Entered modifications and invoice dates on spreadsheet to balance out the funds for companies. • Assisted management with budget processes, cost estimates, and spending reports• Researched companies on internet for NAICS codes and updated company records in MDM system.• Managed course enrollment for Bankers (completing Continuing Education Units-CEU’s)• Updated company profiles and sent tasks for higher review.• Looked up companies to find and merge duplicates based on internet research.• Researched and entered company sales volumes and number of employees for small business eligibility.• Worked with MS Excel lists for several ad-hoc projects.• Notified federal staff of problems found in company records.• Responsible for scanning, indexing and digitizing services in the Office of Foreign Labor Certification at the U.S. Department of Labor’s Employment and Training Administration • Scanned files including records related to applications submitted by employers to obtain certification to hire foreign workers on both a temporary and permanent basis for job openings where they had been unable to fill them with U.S. Citizens. • Redacted confidential information for clients that were looking for employment in the United States. Accountable for quality control on specific information that was scanned into the database

• Responsible for managing and providing direction to fifteen employees.• Managed and distributed work assignments daily.• Provided direction and communication to team members.• Entered daily production numbers into databases as required. • Conducted weekly status meetings with other team leaders. • Maintained a positive work environment and provided coaching and feedback to help team members meet their goals. • Reviewed trademark files and made corrections so that the pages were straight, legible, and ordered properly with no bent corners.• Indexed high volumes of documents, including rescanning and rotations as needed. • Responsible for scanning trademarked files consisting of up to 2,000 pages.• Trained new employees and managers.• Handled personnel inquiries and complaints.• Responded under pressure dealing with stressful situations while correcting scanned files.• Analyzed scanning options, made decisions, gave directions, followed through and accepted responsibility for any issues.• Assessed process improvement opportunities while overseeing scanning operations.• Collected and delivered mail and packages to various departments. • Distributed all inter-office mail for the facility departments. • Handled various equipment specific to mail sorting and distribution. • Operated postage machine and other mail room machines. Maintained documentation logs.