Michael Eates Email & Phone Number

Portsmouth, VA, US

Norfolk, Virginia, United States

Virginia, United States

Virginia Beach, Virginia, United States

Analyze and report on mobile as well as website performance. Track CSAT scores and combine with other key metrics to generate dashboard reporting. Report on findings and suggest potential enhancements to improve overall performance. Tools being utilized: Adobe Analytics, Foresee, Report Builder.

Norfolk, Virginia

Built and managed teams SharePoint site for project tracking and Vendor Management. Created complex workflows using Nintex and detailed forms using Infopath. Using SharePoint in conjunction with Access as well as Excel, I provided detailed reporting on project status, op gain/loss, ROI, as well as other relative data.

Norfolk, Virginia Area

Create and roll out Business Continuity Plans to monitor and manage disaster events in order to efficiently minimize customer and employee impacts.Create analytical reporting for: Associate accountability, business impacts, regional and global business analysis, recovery center allocation, current/future state recovery data.Facilitate coaching and training.

Norfolk, Virginia Area

Create Desktop Procedures to outline Resiliency Planning support of Emergency Response proceduresCreate presentations and communications used to implement new process to various Lines of Business.Worked with peers and response managers to provide key data during live incidentsMaintain and update reporting on the bank systems for Business Continuity.Design.

Norfolk, Virginia Area

Design, maintain, and manage reporting for various lines of business. Manage the monthly starts process for the European card portfolio. The process included, but was not limited to: portfolio and vendor allocations, data updates for reporting.Outline processes and identify process improvements to reduce variability and defects.Provide Ad-Hoc reporting and.

Norfolk, Virginia Area

Core responsibilities include: Provide lines of business support within Card to ensure that both line of business functionality remain in place and associate accountability is met during catastrophic events.Perform analysis to outline scope of impact during disaster events.Assess potential impacts to business and associates when events occur.Provide Ad-Hoc.

Norfolk, Virginia Area

Core responsibilities include: Monitor, manage and maintain associate performance management processesProvide direction and coaching across all levels of the Fraud Leadership team at a national levelPerform analysis and offer recommendations to the executive leadership team for managing performance variability and defect ratesImplement, revise and update.

Norfolk, Virginia Area

Manage a team of up to 18 collection associates to collect on delinquent accounts from 5 to 150 days past due in a Dialer and Manual environment. Consistent Top Performer who leads his team to meet and exceed expectations. Work with the dialer team and OPS to aid in the creation strategies to positively impact both Intensity and Roll Rate.Led the 90-Day.

Education record

Education record