Manage IT hardware and software change projects across 9 offices while striving to eliminate or minimize impact on staff productivity via smooth transitioning to new systems. Support software and hardware for 50+ staff members and 5 VIPs, troubleshooting issues to return functionality or offer workaround to users. Research and isolate root cause and assess remediation feasibility on similar systems.Configure, maintain, and troubleshoot IT systems, including 100+ Windows 7/8/10 desktops and laptops, Windows Server 2012 R2 servers, and MacOS desktops; 50+ Android or iOS mobile devices; 20+ HP multifunction printers; 30+ Avaya VOIP phones and conferences devices; and peripheral devices.Execute server administration tasks, such as user and group administration, security permission assignment, group policy object creation and linking, print services configuration, event log error research and remediation, performance resource monitoring, and hardware and software compatibility verification.Administer enterprise security systems, including VMware Workspace One UEM for mobile device management and security, Cisco Duo Security for multi-factor authentication for accessing secure systems, and LastPass Enterprise for centralized password management.Develop scripts to reduce manual intervention on systems and achieved a greater than 50-fold increase in efficiency through automation of driver upgrades, software installations, configuration changes, and system information audits. Implementing changes outside of office hours, eliminating impact to staff workflow.

Utilized Adobe Photoshop and Illustrator, Autodesk AutoCAD and Inventor, GIS software, andproprietary CNC software and hardware to design and make custom creations.Created and deployed custom website on a Linux web server instance in Amazon’s AWS.

Designed and implemented a database system for relation of data sources from multiple divisions for analysis and reporting by the Risk Management Unit.Created queries with SQL and through web based applications such as IBM Cognos and HR Cubes.Provided information technology systems and process experience for the Risk Management Unit when liaising with other divisions. Analyzed data and created data visualizations for management reports.

Created proposals for application and system deployments based on stakeholder requirements.Managed project implementation and testing across contributing departments.Preformed expert systems support duties for greater than 300 distributed systems.Communicated changes and outages to client management and affected users.Assessed aging systems for upgrades, migration or replacement.Configured and racked server hardware in datacenters and data rooms.Installed and maintained network cabling between servers and network hardware.Troubleshot incidents related to installation, configuration and performance issues for Microsoft Windows Server including Active Directory, DHCP, DNS, DFS.Applied software and OS updates, security patches and service packs with software such as BMC BladeLogic, Microsoft SCCM and Microsoft WSUS.Created and supported virtual machines in a VMware vSphere 4 & 5 environment.Created, monitored and troubleshot backups across a distributed environment.Performed support duties in a regulated process environment while adhering to internal and external policies.Proposed, assessed, tested, implemented and configured web applications like IBM Systems Director and Dell OpenManage Essentials for reporting and centralized firmware and driver upgrades.Created training documentation on deployed applications and lead training sessions on usage and process benefits for technical and nontechnical users.Created PowerShell scripts for the automation of configuration and validation processes.Performed disaster recovery tests at client warm & cold remote sites.

Create and execute regression and load test plans for applications using Visual Studio Web Test.Create and implement testing strategies to distributed Quality and User Acceptance testing teams.Manage team of Quality Analysts.

Perform Quality Assurance and troubleshooting on software products before, during and after customer deployment.Create and execute load test plans for applications using Software like Load Runner and Borland Silk Performer.Create and execute regression tests for applications using software like Seapine QA wizard, HP Quick Test Pro and Ranorex Studio Premium.

Perform setup support and troubleshooting for Internet products including DNS Hosting, Domain Names and Configuration & Implementation of A, MX, CNAME DNS records for customers.Create technical instruction manuals and procedures.Track and support external server issues.Perform Siebel administration duties including user creation, assignment of privileges, modifications, and reporting.

Provide end user hardware and software support.