Versatile and accomplished senior manager with cross-functional expertise. A proven record of leading divisions of national corporations to increased sales, growth, profitability, and efficiency. A strong and motivated leader with commitment to creating positive and collaborative work environment. Experienced with a demonstrated history of working in the facilities services industry. Strong business development professional skilled in Customer Service, Sales, Business-to-Business (B2B), Direct Sales, and Sales Process. Veteran of U.S. Army in leadership and systems-management role with top secret security clearance.• Consistently and rapidly achieve and exceed KPIs for sales, operations, efficiency, quality, customer satisfaction, growth, and profitability. Frequently lead divisions to top rankings for performance.• Analytical and detail-oriented, with proficiency at evaluating operations, managing budgets, and implementing process improvements for cost-effectiveness, productivity and quality.• Created high-performance teams and a culture of inclusion through effective hiring, training, coaching, and staff development.• Effectively led union based teams to exceed standards through operational leadership, motivation and communication. • Highly transferable technical knowledge and skills in industrial and service operations, and logistics of supply and delivery.
Listed skills include Customer Satisfaction, Customer Retention, Sales, Sales Operations, and 8 others.
