Michael Edelstein Email & Phone Number

Rockville Centre, Ny 11570

• Gained full-time staff position, following successful participation during a 6 month part-time special project.• Administer and execute daily product order requests from three primary sources, Toll-Free call-center, Internet and Direct Mail. Interact and interface with 5 – CoE regional offices to fulfill product requests made by donor/contributors, averaging 5,000 per week. On-time turn-around and quality assurance protocols adhered to and enforced of the JNF Brand to the satisfaction… Show more • Gained full-time staff position, following successful participation during a 6 month part-time special project.• Administer and execute daily product order requests from three primary sources, Toll-Free call-center, Internet and Direct Mail. Interact and interface with 5 – CoE regional offices to fulfill product requests made by donor/contributors, averaging 5,000 per week. On-time turn-around and quality assurance protocols adhered to and enforced of the JNF Brand to the satisfaction of donors at all levels.• Initiated and engaged a new shipping vendor and protocol, in coordination with a third party vendor. 45% cost savings realized per product unit shipped, increased turn-around time 50%, and reduced personnel handling. • Project leader, to integrate our proprietary database records with shipper software to expedite fulfillment of customer orders via keyed-import function; Increasing acuracy, efficency and productivity 150%. • Appointed FF Supervisor to ensure continuity of coverage in the absence of the Fulfillment Manager, overseeing selected projects and select ongoing programs. • Provided coverage of Website “Customer Service Email Box” for 4-months responding to customer queries and order issues. • Supervised Data Entry Temps for special project –resulting in hiring of Temp and Training for Fulfiller position.• Initiated Fulfillment Dept --Work Flow Reorganization by selecting and overseeing the installation of storage systems for FF materials. Show less

Broadway Mall, Hicksville, Ny

• Initial member of store management team. Managed transition of construction, staffing, and merchandising to “Opening for Business” of first Long Island/Flagship store. • Managed daily operations, including front end and back of store administration and logistics. Open/Close store, administered in-house cash control, till set-up and reconciliation. Directed sales floor activities, implemented merchandising initiatives, prepared daily sales reports, inventory control and order… Show more • Initial member of store management team. Managed transition of construction, staffing, and merchandising to “Opening for Business” of first Long Island/Flagship store. • Managed daily operations, including front end and back of store administration and logistics. Open/Close store, administered in-house cash control, till set-up and reconciliation. Directed sales floor activities, implemented merchandising initiatives, prepared daily sales reports, inventory control and order placement. Interacted with corporate personnel at all levels. • Achieved top 5 rank within chain (30+ stores) with respect to weekly, monthly, quarterly sales; units/transaction; and total units sold --exceeded company projections 15% two consecutive quarters. Show less

Huntington Station & South Hampton, Ny

Managed $1M+ privately operated, corporate location, servicing the surrounding business hub and residential community. • Interfaced daily with corporate zone managers to ensure proper product mix and inventory. • Prepared and reconciled weekly revenue activity reports. Hired, trained and managed agent and service staff. • Enforced and ensured Quality Assurance protocols.• Increased community and corporate customer base 20% via “Experiential Management”… Show more Managed $1M+ privately operated, corporate location, servicing the surrounding business hub and residential community. • Interfaced daily with corporate zone managers to ensure proper product mix and inventory. • Prepared and reconciled weekly revenue activity reports. Hired, trained and managed agent and service staff. • Enforced and ensured Quality Assurance protocols.• Increased community and corporate customer base 20% via “Experiential Management” techniques --breaking prior gross sales record. • Gained recognition by AVIS Corporation as a “Leading Suburban Agency for Rental Activity and Revenue”. • Achievements included: “Most Improved Revenue $1M+ 1998; “In Recognition of $1M+ Rental Revenue”: 1998, 1999, 2000, and 2001. Show less