Fulfillment Systems Supervisor
Current- Gained full-time staff position, following successful participation during a 6 month part-time special project.
- Administer and execute daily product order requests from three primary sources, Toll-Free call-center, Internet and Direct Mail. Interact and interface with 5 – CoE regional offices to fulfill product requests made by.
- Administer and execute daily product order requests from three primary sources, Toll-Free call-center, Internet and Direct Mail. Interact and interface with 5 – CoE regional offices to fulfill product requests made by.
- Initiated and engaged a new shipping vendor and protocol, in coordination with a third party vendor. 45% cost savings realized per product unit shipped, increased turn-around time 50%, and reduced personnel handling.
- Project leader, to integrate our proprietary database records with shipper software to expedite fulfillment of customer orders via keyed-import function; Increasing acuracy, efficency and productivity 150%.
- Appointed FF Supervisor to ensure continuity of coverage in the absence of the Fulfillment Manager, overseeing selected projects and select ongoing programs.