Desktop Engineer Ii, Information Systems
CurrentCompany Name and Address: R4 Solutions Inc., Our Lady of Fatima Hospital,200 High Service Ave, North Providence, RI 02904contracted through r4 solutionsincJob Title: Desktop Support Engineer Responsibilities: -Responsible for providing user-end support of desktop and network hardware and software issues in the regional offices. -Install, configure, and maintain IT systems. Monitor system performance and implement improvements, as necessary.-Coordinate with vendors and other IT personnel for problem resolution. -Conduct regular system audits and software updates to Ensure the security and integrity of data, network access, and backup systems. -Train staff on new technologies and IT-related procedures. -Document IT processes, incidents, and system changes and participate in the development and implementation of IT projects.-Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. -Responsible for end-user hardware asset and configuration life cycle management through tools like ServiceNow
