Ceo
CurrentAs a chief nudger at nudgeIT, I help enterprises maximize user productivity and satisfaction by using modern IT helpdesk systems.It’s vital to have agility and transparency around the working tool if IT support is to be improved. My consulting work helps clients understand the support process from end to end, find workflow bottlenecks, and boost user efficiency through a friendly and clever self-service chatbot system. I achieve this by carrying out ‘deep dive’ discovery sessions, running user story workshops, and asking the right questions.Are you interested in how you can reduce ticket volumes from week to week? How you can use artificial intelligence to prioritize tickets automatically? How you can make your service desk available 24x7 when there are only eight working hours in a day? How you can use machine learning with a knowledge base to identify the right solution automatically? How you can get notified quickly if something critical goes wrong?These, and many more, are the kinds of questions I can help you with.
