Michael Eells Email & Phone Number

St Louis, Missouri, United States

• Promotion from Program Manager
• Provided support to both the Business Development team and the COO with operations on CIS contracts.
• Acted as a Solution Architect providing technical solutions and writing responses for potential federal contracts.
• Provided back-office Program Management support for multiple contracts. (Recruiting, Retention, Customer Communication, Opportunity Identification)
• Wrote white papers on Topics such as Cloud, Optical LANs, Zero Trust Architecture, COOP, and other topics.
• Wrote the full technical volume for the ISS Proposal bid, the staffing plan, and the level of effort, winning back the contract in July 2021.

St Louis, Missouri, United States

• Promotion from Tech Support Lead
• Responsible for 19 employees across multiple sites (Scott AFB, Hill AFB, DECC STL, and O’Fallon, IL)
• Conducted all hiring actions for the ISS contractors across all sites.
• Achieved Exceptional CPARS ratings throughout the life of the contract.
• Provided oversight and management of the DISA Global ISS Help Desk, Server Team, Network Team, and AV Team.
• Assisted technical teams with surge requirements by providing Help Desk, Server Team, Network Team, and AV Team support.

Scott AFB, Illinois, United States

• Promotion from Desktop Support
• Responsible for all day-to-day operations of our Tech Support desk.
• Responsible for three direct subordinates administrative tasks.
• Managed ten tech support team members in daily functions.
• Provide on-call support for DISA Global GNSC users.
• Provide backup support as a System Administrator.