Michael Eells Email & Phone Number

St Louis, Missouri, United States

• Promotion from Program Manager• Provided support to both the Business Development team and the COO with operations on CIS contracts.• Acted as a Solution Architect providing technical solutions and writing responses for potential federal contracts.• Provided back-office Program Management support for multiple contracts. (Recruiting, Retention, Customer Communication, Opportunity Identification)• Wrote white papers on Topics such as Cloud, Optical LANs, Zero Trust Architecture, COOP, and other topics. • Wrote the full technical volume for the ISS Proposal bid, the staffing plan, and the level of effort, winning back the contract in July 2021. • Responsible for all staffing plans, Level of Effort, and interviewing Key Personnel for all Proposal efforts. • Created Technical and Management Process graphics for use in proposals.• Organized DoD 8570 training programs and their prices for all CIS employees and created a certification matrix that aligned with the IAT, IAM, IASAE, and CSSP categories as it relates to 8570. • Traveled with President of the company to meetings with potential customers, capabilities presentations, etc. • Developed our incident response SOP to comply with current cybersecurity standards.

St Louis, Missouri, United States

• Promotion from Tech Support Lead• Responsible for 19 employees across multiple sites (Scott AFB, Hill AFB, DECC STL, and O’Fallon, IL)• Conducted all hiring actions for the ISS contractors across all sites. • Achieved Exceptional CPARS ratings throughout the life of the contract.• Provided oversight and management of the DISA Global ISS Help Desk, Server Team, Network Team, and AV Team.• Assisted technical teams with surge requirements by providing Help Desk, Server Team, Network Team, and AV Team support.• Personally configured and installed the Aruba WLAN at DISA Global with 802.1x authentication via CPPM. • Successfully stood up DISA Global West by providing network and server support and working with DISA HQ to ensure all operational services were functioning properly. • Achieved the highest STIG and compliance percentages in DISA with a 99.75% compliance rate for our site as a whole (Network and Server Infrastructure).• Performed proposal writing for technical volumes for contracts that CIS was going after. Wrote technical sections on multiple wins such as DISA ISS, DISA GSD, and DESS DISANet. • Responsible for reporting contractual metrics such as abandonment rate, average speed to answer, and first call resolution. • Responsible for weekly and monthly reporting on contractual activities.• Assisted subordinates with on-call duties, supplementing the Server and Network teams. • Managed Projects such as Active Directory and DEE clean up efforts to remove thousands of stale objects, NPEs, and clean up permission sets.• Worked with our Server team to come up with new RDSP deployments from Server 2003 to 2008, then 2008 to 2016 RDSP Farms for DISA. • Worked with DISA HQ to enable our site to become the primary destination for the Enterprise-Wide data replication project with NetApp storage grid that was used as the COOP/Disaster Recovery plan for DISA.

Scott Afb, Illinois, United States

• Promotion from Desktop Support• Responsible for all day-to-day operations of our Tech Support desk.• Responsible for three direct subordinates administrative tasks. • Managed ten tech support team members in daily functions. • Provide on-call support for DISA Global GNSC users. • Provide backup support as a System Administrator.• Provide backup support as a Network Administrator.• Provision VOIP devices and voicemail on multiple classification levels via Call Manager. • Write weekly reports for Tech Support and provide to prime contract lead. • Create and develop standard operating procedures for team members. • Lead and direct team members in large scale software/hardware/information technology changes and upgrades. • Responsible for coordinating the mitigation of common vulnerabilities and exposures to the local DISA network.• Provide DISA Global civilian leadership with day to day pressing issues and concerns.• Provide Command Level AV support for leadership including, promotion ceremonies, conferences, operational events, and others as needed. • Maintain constant situational awareness to team members for up-to-date knowledge of discovered issues and vulnerabilities.