Michael Eifert Email & Phone Number

Director-strategy specialist

Covington, Ky

o Collaborate with Operations, Business Partners and Technology to ensure successful implementation of Inbound projectso Manage the end to end project's and initiatives from requirements gathering through implementationo Managed operations readiness partnering with technology for multiple large initiatives for the Inbound teams including Metlife, Check Lookup Redesign, Gemini, and WI Mobile o Core team member of all Inbound technology Agile Teamso Responsibility for proactive identification of systemic gaps/opportunities that could introduce inefficiencies and risk to either Inbound Operations, Customers or Business Partnerso Prepare management reports defining and evaluating problems and recommending solutionso Develop operational workflow methodology and procedures to ensure operational excellenceo Manage vendor relations and contracts within Inbound Treasury. In addition this also involves completing Supplier Profile Questionnaire’s and managing Vendor Technology Review’so Operationally drove the initiative to enhance our scanning process by engaging Opex for a new scanning solution resulting in 250k savings for Fidelityo Lead Business Analyst for the CLR project within Inbound to electronically process all check's through Inbound to deposit. This project resulted in a savings of 500k for Fidelity

Covington, Ky

o Collaborate with senior management and other decision makers to identify and solve a variety of problems and to clarify management objectiveo Responsibility for proactive identification of systemic gaps/opportunities that could introduce inefficiencies and risk to either IB Operations or Business Partnerso Perform validation and testing in all modules of Inbound technology solutions to ensure seamless implementation of systemic enhancements/updateso Develop operational workflow methodology and procedures to ensure operational excellenceo Prepare management reports defining and evaluating problems and recommending solutionso Analyze information obtained from management to conceptualize and define operational problemso Understand senior management strategic vision and help to outline future state workflow to allow realization of that strategic direction

Hebron Ky

o Confer with other workleaders/managers to coordinate operations and activities within or between departments.o Responsible for shift supervisory activities including personnel efficiency, adherence to production schedules, associate development and training opportunities as well as budget adherence.o Maintain records of employees' attendance and hours worked.o Plan and develop new products and production processes to ensure operational excellence.o Analyze forecasted production volumes to create and implement required staffing models.o Provide support for all technology related changes and escalations as necessary.