• Lead negotiations team hired by insurance companies and liaison with medical offices to grow business 400% over three years with customer-centric approach to claims and results oriented focus across the team.• Manage a queue of 100+ bills daily and realize 50-60% success rate on all claims, doubling industry average of 30%, with a strong track record of excellent customer service and turnaround time.• Responsible for bringing in over $2 Million in savings in 2023 earning the number one negotiator position in the company.• Promoted to Head of the worker’s compensation department in 2022 due to outstanding record of negotiating bills and client focus.• Negotiate medical bills with hospitals, chiropractic offices, ambulance companies, and worker’s compensation clients.• Operational lead including training, onboarding, newsletter, KPI dashboard, and team communication• Lead large claims accounts, providing daily extension updates to the adjusters on all medical claims to maximize savings potential.

• Resolved active conflicts with attorneys, clients, and claims professionals to ensure highest return for the firm.• Directly contributed 22% in February 2017-December 2018, average month, to the law firms over 90-day receivables.• Collected over $1 million in one month (aged receivables over 90 days) on three separate occasions in 2018.• Collected highest dollar amounts (monthly) from January-October 2018 and December 2018.• Implemented and supervised the London Tracking Matrix for all London clients’ receivables.• Worked closely with billers to address any issues with invoices with a focus on electronic billing websites.• Analyzed A/R aging reports and performed proper actions with the insured, carriers, and internal resources.• Gathered information for compliance with carrier guidelines and internal policies for proper record keeping.• Managed tracking and follow-up for client bankruptcy records, short pays, and appeals.• Trained collections teams on effective communication with clients, attorneys, and agencies.• Communicated directly with outside collections agency/attorneys.• Provided leadership and guidance when issues arose beyond the normal course of business.

• End-to-end management of partner case closings to ensure timely and accurate implementation of billings and collections. • Partner closely with e-billing clientele to identify, research, and remediate open billing activity.• Manage accounts receivable for the two biggest clients in the firm (Samsung Electronics and Ocwen Financial), accounting for receivables of over $10 million each per month.• Developed charting methodology for Goldman Sachs to manage all collections and billing activities across locations worldwide.• Manage 22 partners’ inventory, making sure collections are implemented and billings are up to date.• Responsible for allocating credits to proper accounts via extensive research. • Collaborate with partners on the 270 day and over Suspense Report to retrieve payment from clients via e-mail and collection calls. • Report on high revenue accounts in Monthly Credit and Collections Committee with top executives including account trending and status. • Responsible for working on partners’ accounts receivable and unbilled who are no longer with the firm via skip tracing.

• Negotiate contracts with over 700 medical facilities nationwide to expedite collection of receivables.• Interview, train, and manage eight negotiating employees.• Research problems on accounts to provide effective solutions to clientele.• Co-implement the paperless faxes with the IT Department, making sure the company was set to move forward with this project.• Run daily reports to manage employees to obtain established receivables targets.• Hold weekly meetings with upper management and staff providing solutions on tough accounts.• Responsible for “Rush” claims, duplicate billing issues, and EDI Data mistakes.• Leader of the Associate Engagement Group to perpetuate Mitchell’s core values across the team.

• Led team to decrease Days Sales Outstanding (DSO) from an average of 90 days to an average of 50 days through tracking systems, consistent follow-up, and partnership with sales reps, effective communication, and organizational skills.• Selected by President to represent company on a Creditor’s Committee for high-risk litigation cases. Liaison with collections agencies and lawyers to resolve open issues and provide analysis and historical context for select accounts.• Selected by Comptroller to be promoted to Assistant Credit Manager based on proven results partnering with key clients and sales representatives to effectively reduce aging report and reducing at risk commission for sales reps.• Managed accounts receivable and collections activities for over 300 high-end advertising clients.• Authored company Credit Manual for credit and collections operations and systems training.• Set up payment arrangements and charting for clientele to enable them to reach profitability targets.• Performed cash applications, charge backs, and write-offs to resolve credit card vendor disputes as well as incoming wire transfers.

• Number one negotiator from 2003-2005, bringing in 50% of company’s receivables.• Won Outstanding Achievement Award in 2004 and 2005 for superior customer service and exceeding receivable goals.• Selected by company founder to be promoted to Negotiations Supervisor based on track record of superior performance.• Responsible for daily sales numbers: historically exceeded quotas by an average of 17% annually.• Negotiate contracts with over 200 medical facilities nationwide to expedite collection of receivables.• Interviewed, trained, and managed six negotiating employees.• Research problems on accounts and provide effective solutions to clients.• Responsible for running daily reports to manage employees to established receivables targets.

• Managed approximately $3 million in accounts receivable.• Performed review and analysis of credit applications to determine client’s worth.• Researched problems on accounts receivable and provided effective solutions.• Co-authored company Credit Manual to document proper procedures.

• Managed staff of 10 with responsibility for overseeing broker trade transactions to ensure legal compliance and mitigate risk. • Implemented staff signals and policies to ensure clear communication in a fast-paced environment.• Hired as a Floor Reporter in 1990; promoted to Supervisor in 1994.