Michael Ejaz Email & Phone Number

Fargo, North Dakota Area

● Provided exemplary customer experience through a wide knowledge base of products and financial information while working remotely with a team of 48 individuals in a hybrid work setting.● Maintained and updated a wide range of departmental processes in order to maintain alignment with banking arrangements and real world requirements through process and policy development and coordination withmembers of multiple departments in the corporate office and branch locations.● Coordinated development and coaching opportunities for 48 staff members with a team of 13 other senior staff on a weekly, monthly, and quarterly basis to ensure that all staff members maintain up to date product knowledge and continually develop in demand skills for the financial sector

Moorhead, Mn

● Directly worked on project sites, in client offices, as well as remotely to provide additional support and overhaulexisting administrative, customer support, data management systems, policy processes and staff training.● Managed staff and management shared calendars, project management portals, as well as coordinated variousinternal and external groups to ensure that client projects and community meetings were completed on scheduleand that all staff were actively working towards project goals.● Coordinated with state and regional partners on various projects including community business classes,workshops, and conferences with multiple partners, sites and over extended time frames.

Fargo, North Dakota Area

● Processed Partner and customer cases on issues ranging from licensing, orders, technical support and payment of purchases per company policies and guidelines.● Worked with teams of 30 people to provide information, and customer service on a global level to partners and customers through phones, live chat, and email as well as provided initial training to new recruits in thesemediums.● Served as the point of contact for specific high value clients as part of an internal program to ensure a higher level of support for priority clients and issues.

Assisted Veterinary Technicians the Vets through customer service, quality management, office duties, and light medical assistance.

Fargo, Nd

Provide exemplary customer service for guests while facilitating check-ins, outs, and guest stays in the hotel. Utilizing a "Yes I Can" mentality with the rest of the hotel staff to ensure that all guests and visitors received the absolute best hospitality and customer service.

Acted as a live-in resource for over 450 college students utilizing organizational and time management skills. Facilitated learning/leadership programming every month including sexual assault, health, and mental health. Utilized basic office skills include mail sorting, use of microsoft office, and filling out and filing of department, housing, and disciplinary paperwork.

Facilitated diversity, global, and inclusiveness programming and event planning/management with a team of 6-10 other ambassadors. Worked to promote safe and equal living and working environments through mentorship on campus. Used basic office skills such as customer service, schedule management, and reservation of meeting spaces.

Facilitated housing for multiple camps, organizations and teams during their stay on the NDSU campus. Facilitated NDSU Freshmen Orientations of over 1000 students along with 17 team members. Utilized customer service, public speaking, and team building training in the process of facilitating student orientations.