Michael Elder Email & Phone Number

Vancouver, BC, CA

Richmond, British Columbia, Canada

Vancouver, British Columbia, Canada

• Provided technical support, including troubleshooting and training assistance for users of the engineering systems
• Coordinated with stakeholders within the company to understand specific gaps in efficiency and create new software solutions that enhance their work
• Developed software in C# and.NET framework, with a focus on WPF (Windows Presentation Foundation) and MVVM (Model-View-ViewModel) to maintain technical functionality with an appealing user interface
• Independently learned the AutoCAD.NET API to develop a custom ribbon interface with tools to apply and populate DWG title blocks using information queried from a server via SQL then retrieve metadata analyzed from the.
• Migrated information to a centralized database with a single source of truth, appropriate data types, referential logic, and efficient normalization

Vancouver, British Columbia, Canada

• Provided advanced technical support for CAD software, 3D scanners, and suite of millingmachines for custom patient-fitted orthotic and prosthetic moulds
• Learned then delivered specialized training on a 7-axis robot arm milling machine to resolve acomplaint and win back the confidence of a high-value customer, within a one-week time frame
• Performed an emergency repair on an insole milling machine, on material learned 5-days prior,and became accountable as the customer’s direct point of contact for all future issues
• Prioritized support tickets by urgency, ensured complete customer satisfaction, recorded detailedcase notes with root cause analysis, and provided preventative measures where needed
• Programmed optimized tool paths for a 7-axis robot arm carver to avoid collisions and ensure allmaterial is carved to minimize wastage
• Created articles to a documentation portal for customer support and troubleshooting onSalesforce

Vancouver, British Columbia, Canada

• Owned the business consulting relationship with 16 international value-added resellers
• Responsible for a portfolio of growth goals customized to each market, covering sales targets,product knowledge, and customer success programs
• Coordinated with various customers, prioritizing them according to their individual needs, as wellas managed overall department goals simultaneously
• Communicated with customers and peers both in-person and virtually, orally and in writing, toforge a consensus on strategy and build trust in the business partnership
• Organized an online conference of 13 Partners to present content about profitability, marketing,and customer success, with a roundtable discussion to encourage creative ideas from allparticipants

Vancouver, British Columbia, Canada

Vancouver, British Columbia, Canada

• Completed traffic counts and site observations for a variety of projects. Counted vehicle straight and turning movements, as well as observing cyclists, pedestrians, and heavy vehicles
• Communicated and organized the data in spreadsheets
• Reported observations and trends in the data to model the information in Synchro
• Participated in community outreach for the GoCNV program. Engaged with residents through in-person and online surveys about ways to incorporate sustainable transportation into daily life

Vancouver, British Columbia, Canada

• Direct supervisor of 20 associates
• Responsible for developing new employees towards problem solving, advancement, and excellent service
• Reports daily to the store leadership about department goals and opportunities
• Develop strategies for upholding customer satisfaction levels. Stores within a district are ranked based on customer feedback
• Communicate loss prevention measures to associates
• Interview candidates for positions in the store

Prince George, British Columbia, Canada

• Completed inspections of structural projects under construction. Close attention was needed to ensure that the site conformed to the AutoCAD designs, and all issues had to be clearly communicated to the engineers
• Assisted in the design of a lifting monorail. Site measurements were taken and various structural checks were made to ensure that the correct beam and connection were chosen

Prince George, British Columbia, Canada

• Took measurements and photos of sites where projects were to be designed. Attention to detail was necessary so that the engineers could use the information in their design
• Undertook an insurance report on the status of all buildings at two pulp mills
• Scanned and organized thousands of decades-old structural drawings, for use in an online database

Bachelor Of Applied Science (B.A.Sc.), Civil Engineering

Activities and Societies: Institute of Transportation Engineers at UBC, Engineering Undergraduate Society of UBCStudied a wide variety of.

Next-Generation Transportation Certificate, Air Transportation

Examined transportation policies and practices from around the world. Learned about the development and benefits of a sustainable.