Responsible for developing BI reports and metrics based on data stored in multi-dimensional star models and OLAP cube structures development and report writing testing/implementation. Provide insights based on structured and unstructured data analysis. Analyzed data and identified opportunities to support reporting improvements. Collaborated with service partners, product owners and leadership to devise a data strategy that addresses industry requirements. Translated advanced business analytics problems into technical approaches that yield actionable recommendations, in diverse domains such as risk management, product development, marketing research, supply chain, and public policy; communicate results and educate others through insightful visualizations, reports and presentations. Performed in depth data analysis, generated, and tested working hypotheses, and uncovered trends and relationships. Created and implemented SQL related dashboards and reports within CODA reporting environment.

Provided retail systems support with appropriate testing, change management and communication. Worked with business partners to understand their processes and to gather and document business requirements and priorities. Participated in regular on call rotation in support of Marathon retail locations that operate 24X7X365. Served as escalation point to perform extended troubleshooting and root cause identification. Participated and assisted with SOX and Payment Card PCI audits. Lead internal projects through the life cycle of solution development.

Served as Application Administrator for the EAM/CMMS Application. Created and implemented SQL and Power BI dashboards/reports. Provided retail application support and training. Resolved any escalated requests submitted. Participated and reviewed quarterly code push notes and visit with the business on impacts/benefits. Maintained ITIL incident and change management tracking. Drafted and updated IT technical documentation.

Provided 1st and 2nd level troubleshooting for POS Hardware and Software. Maintained ticket tracking from various electronic mailboxes. Utilized ServiceNow to assign and document/resolve work requests/tickets. Collaborated with appropriate support team to analyze system issues. Participated in regular on call rotation in support of Marathon Retail locations that operate 24X7X365

Answered IT Service Desk telephone calls and maintained ticket tracking from various electronic mailboxes. Documented, diagnosed, and resolved issues regarding hardware and software access, security, reliability, and performance issues. Recorded and prioritized service requests. Identified and referred process improvement opportunities to Business Service Center leadership. Provided Remote technical support via email/remote desktop to Refinery and Corporate locations.