Michael Ely Email & Phone Number

Austin, TX, US

Responsible for development, deployment, and support of mission-critical Transportation and Logistics SaaS platforms providing multimodal planning, booking, shipping, and tracking for over $18B in international goods, accounting for over 50% of corporate revenue. Change advocate pushing continual improvement in Agile processes and team collaboration.

Provide expertise to investors, private equity, industry analysts and venture capital firms on technologies relating to Unified Communications, Mass Notification and Emergency Messaging, Contact Centers, Workforce Management and Data Center Management. Review and give insights on corporate and investment strategies regarding technology vendors. Consult.

Saint-Laurent, Quebec, CA

• Provided expertise and management oversight to correct architectural and procedural issues while introducing new technologies to radically improve reliability, scalability, and supportability, protecting people from.
• Developed technology and architectural road maps integrating new features and core improvements into the existing environment. Instituted hybrid public cloud services for dynamic expansion of media services for instant.
• Improved product design, deployment, and support model to increase up-time to 99.999% without customer impact during deployments. Developed 24x7 monitoring systems with issue escalation procedures to quickly allocate.
• Directed security services including ISO27001 certifications and FedRAMP deployment for expanded market penetration.
• Performed technical due diligence of software products, processes and assets, creating consolidation plans for existing products and personnel as part of the acquisition of two companies in similar markets; designed.
• Decreased turnover to 6% annually by implementing processes that encouraged regular, open, honest communications, listening to employee ideas and concerns, and ensuring fully engaged contributors.

Boulder, Colorado, US

• Managed the architectural direction for Aspect’s omni-channel contact center responsible for $50M in annual revenue. Performed extensive research to identify partnership expansion opportunities and potential.
• Directed cross-product research including cloud computing, unified communications, high availability, business continuity/disaster recovery, analytics and virtualization models.
• Technical liaison and trusted partner for Fortune 50 customers to define solutions for their unique environments, meeting regulatory, security and integration requirements, executing joint design, deployment and.
• Supported Gartner, Forrester and other analyst briefings and marketing campaigns including conference presentations and demonstrations of the strategic roadmap.
• Drove development of a new contact center offering for SME customers, advancing from conception through delivery in less than 6 months.
• Designed and developed new award-winning products for customer migrations to VoIP. Wrote and drove the adoption of the SIP Interoperability Policy and Guarantee.

Created first generation of software switching and gatekeeper components for an internet contact center handling voice, video and data sharing. Enhanced media routing services and scalability for $57M acquisition by Aspect.