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Exceptional technical executive with more than 20 years of experience designing systems for real-time data processing and multi-media communications, overseeing IT operations, technology acquisitions and security services.Analytical and highly adaptable professional with extensive experience developing, deploying, and supporting intricate systems for the most demanding customers. Expert in assessing current environments and developing technical solutions that increase productivity, ensure system availability and support rapid disaster recovery. Proficient in aligning end-user needs and business objectives to create both short and long-term product strategies.Mentor and team leader driving team growth and development into fully engaged, high-performing contributors.Experienced in Agile development and project management processes to ensure on-time completion of final deliverables exceeding customer and business requirements.Accomplished and articulate communicator skilled in consulting with executive and team leaders to coordinate strategic roadmap planning and implementation, guiding cross-functional teams to surpass business goals and objectives.My goal is to grow a successful business that develops great products to service people and other businesses through building outstanding teams of fully engaged contributors. Designing solutions that exceeds customer expectations is my passion, using the best technologies to deliver functionality, performance, scalability and reliability.
Freelance
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RetiredFreelance Dec 2023 - Present
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Vp, Product DevelopmentE2Open Jun 2019 - Dec 2023Austin, Tx, UsResponsible for development, deployment, and support of mission-critical Transportation and Logistics SaaS platforms providing multimodal planning, booking, shipping, and tracking for over $18B in international goods, accounting for over 50% of corporate revenue. Change advocate pushing continual improvement in Agile processes and team collaboration. -
FounderInterlace Financial Services 2018 - Jun 2019Provide expertise to investors, private equity, industry analysts and venture capital firms on technologies relating to Unified Communications, Mass Notification and Emergency Messaging, Contact Centers, Workforce Management and Data Center Management. Review and give insights on corporate and investment strategies regarding technology vendors. Consult SMBs on acquiring funding for business growth, acquisitions and cash-flow challenges. -
Cto/CioOnsolve 2015 - 2018Saint-Laurent , Quebec, CaProvided expertise and management oversight to correct architectural and procedural issues while introducing new technologies to radically improve reliability, scalability, and supportability, protecting people from life-threatening conditions through real-time communications and response processing. Managed internal operations and optimized resource usage, maintenance, and security procedures. Collaborated with customers to set business priorities. Directed the implementation and adoption of Agile methodologies with software technologies including Docker, Cassandra, RabbitMQ, VMware and Xamarin on Microsoft .NET, and Linux. • Developed technology and architectural road maps integrating new features and core improvements into the existing environment. Instituted hybrid public cloud services for dynamic expansion of media services for instant scalability with minimal costs. • Improved product design, deployment, and support model to increase up-time to 99.999% without customer impact during deployments. Developed 24x7 monitoring systems with issue escalation procedures to quickly allocate the appropriate resources for customer-impacting problems.• Directed security services including ISO27001 certifications and FedRAMP deployment for expanded market penetration.• Performed technical due diligence of software products, processes and assets, creating consolidation plans for existing products and personnel as part of the acquisition of two companies in similar markets; designed strategic plans to meet investor covenants while ensuring continued growth, expansion, and stability. Increased annual revenue from $30M to $100M, decreasing annual operating costs by $16M. • Decreased turnover to 6% annually by implementing processes that encouraged regular, open, honest communications, listening to employee ideas and concerns, and ensuring fully engaged contributors. -
Vp, Technology (R&D)Aspect Software 2000 - 2015Boulder, Colorado, UsManaged the architectural direction for Aspect’s omni-channel contact center responsible for $50M in annual revenue. Performed extensive research to identify partnership expansion opportunities and potential acquisitions. Developed corporate strategy incorporating customer requirements and market demands, then presented results to analysts, customers, and internal stakeholders. Developed prototypes, and architectural designs to enhance the technology strategy for the company. Directed strategic acquisitions of Voxeo and Bluenote, supporting technical due diligence to post-acquisition integration and support. Organized incorporation of Natural Language Processing (NLP) technologies from Linguasys.• Directed cross-product research including cloud computing, unified communications, high availability, business continuity/disaster recovery, analytics and virtualization models. • Technical liaison and trusted partner for Fortune 50 customers to define solutions for their unique environments, meeting regulatory, security and integration requirements, executing joint design, deployment and services.• Supported Gartner, Forrester and other analyst briefings and marketing campaigns including conference presentations and demonstrations of the strategic roadmap. • Drove development of a new contact center offering for SME customers, advancing from conception through delivery in less than 6 months.• Designed and developed new award-winning products for customer migrations to VoIP. Wrote and drove the adoption of the SIP Interoperability Policy and Guarantee. • Recognized with the Microsoft Strategic Partnership and America Sales Support awards. -
Principal EngineerPaknetx 1998 - 2000Created first generation of software switching and gatekeeper components for an internet contact center handling voice, video and data sharing. Enhanced media routing services and scalability for $57M acquisition by Aspect.
Michael Ely Skills
Michael Ely Education Details
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Hope CollegeComputer Science
Frequently Asked Questions about Michael Ely
What company does Michael Ely work for?
Michael Ely works for Freelance
What is Michael Ely's role at the current company?
Michael Ely's current role is With over 40 years of experience in software development and management, I'm open to consulting or other interesting roles helping companies build great products..
What is Michael Ely's email address?
Michael Ely's email address is mi****@****ect.com
What is Michael Ely's direct phone number?
Michael Ely's direct phone number is +138667*****
What schools did Michael Ely attend?
Michael Ely attended Hope College.
What are some of Michael Ely's interests?
Michael Ely has interest in Economic Empowerment, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Arts And Culture, Health.
What skills is Michael Ely known for?
Michael Ely has skills like Voip, Cloud Computing, Sip, Enterprise Software, Unified Communications, Integration, Contact Centers, Telecommunications, Telephony, Software Development, Ip, Ivr.
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