Michael Embry Ma Pmp Itil Email & Phone Number

A Certified Program / Project Management Professional PMP ITIL with a highly successful track record in leading large scale programs involving Cisco, AWS, Twilio, Calabrio, Nice consultant partner and client teams. Experienced with developing strategy, setting direction for teams and perform in an influencing capacity to ensure successful delivery. Experienced with both internally and externally to manage and deliver cloud services that enable customers to realize their business objectives is. Skilled at collaboration across the entire organization to bring access to products, services and training teams.•Experienced in reading contractual language and translating to expected requirements and deliverables.•Experienced in facilitating technical understanding and coordinate technical activities related to multiple client MS solutions.•Experienced in prioritization and allocation of work service requests for technical resources.•Experienced in Change Management cycles and provide adequate visibility internally and externally.•Experienced In Management of the overall transition from delivery engagements to Managed Service clients.•Experienced in direct contact with mid and senior level executives to provide technical expertise and project status.•Experienced in transition of small, medium, Large projects utilizing multi-vendor staff, contractors, client resources to hit targeted project dates.•Experience in weekly status reports stakeholders.•Experience in financial reporting dashboards providing project financial status to stakeholders.•Experienced in design and definition of metrics used to indicate level of business case benefits. Skills and Experience:· 10 + Year’s experience knowledge of Cisco UCCE/CVP technologies Cisco UCM, Unity, ICM, and IPT.• 20 +Years Project Management or Service Delivery Management experience. • Experience as constant and Trusted Adviser in Service Delivery. • Experienced producing functional and or technical design deliverable• Proficient in Microsoft Word, Excel, PowerPoint, Visio and Microsoft Project

Listed skills include Telecommunications, Pmp, Unified Communications, Voip, and 46 others.