Michael Engelsen Email & Phone Number

Greater Boston

* Compose (and revise) technical documentation intended for both technical and non-technical audiences* Provides timely, and targeted IT support to all LIG staff* Willing to take the time to understand the problem, talk to people with diverse perspectives, and understand the issue at-hand* Responsible for installing, configuring, deploying, and maintaining computer applications, equipment and peripherals* Provide input and offer feedback on new/existing processes and procedures* Train and educate my co-workers on how to adhere to security best practices* Mentor and advise our help desk technician* Record and maintain accurate asset tracking information of all hardware and software* Commitment to make things better, not just a quick fix

Goffstown, Nh

- Responded to technology support requests submitted by Goffstown High School staff.- Managed, configured, and maintained: * SonicWALL security appliances * Fortinet wireless controllers * Netgear L3/L2 Switches * FileWave (MDM) server * VMWare ESXi Hosts (and VM instances) * OpenFire (XMPP server)- Facilitated and managed SAU #19 s social media presence (Facebook/Twitter).- Performed wireless site surveys and improved overall 5GHz coverage at each site within the district.

Goffstown, Nh

IT Support Specialist for the Goffstown High School staff. Maintained and regularly updated the MacOS monolithic image(s). Advised the elementary & middle school IT staff.

Goffstown, New Hampshire

Supported the technology needs of the staff located at Bartlett Elementary School & Maple Avenue Elementary.

Bachelor Of Science - Bs, Information Technology Project Management, 4.0

Associate Of Science - As, Information Technology, 3.45