Michael Epstein Email & Phone Number

Sell season ticket plans, multi-game ticket packs, all-inclusive and group tickets through daily phone calls and email leads.Actively prospect and research new sales leads.Work in tandem with the Season Ticket, Premium and Group Sales departments to establish a seamless transition from sales to service.Provide excellent customer service, face to face, during meetings with customers, phone conversations and via email.Cooperate with Ticket Services to respond to customer inquiries and resolve customer issues.Assist with game day responsibilities at all home games including pre-game entertainment, customer visits in suites and all-inclusive areas and other service-oriented duties.

Lansing, Michigan Area

Direct box office sales representatives in maintaining quality customer service and cash management procedures. Assist in accounting, production and delivery of season tickets, single game ticketing and all other special ticket sales. Work with Ticket Return ticketing system and the Lugnuts custom contact management system utilized by the sales force. Manage cash handling and reporting working directly with the Box Office Manager and the Business Manager.Assist in Box Office set-up, sales, Will Call and customer service duties.

Assist in the distribution of giveaways and promotional items.Assist in the execution of game night plans from the position of Griffins Game Night Staff Intern, overseeing the spirit team and all contests/promotions on the ice, the concourse, or in the stands.Assist the Ticket Sales department with various lead generation, marketing research and promotional projects during normal business hours.Run payments and assist with raffles during jersey auctions.Assist with season ticket holder benefits fulfillment.Work on concourse with staff customer service stations to facilitate in-game issues as they arise.Assist in Box Office set-up, sales, Will Call, and customer service duties on selected game nights.Participate in the promoting of all Griffins ticket related activities including, but not limited to, the distribution of flyers and name collection materials, and the support of any other ticket sales related programs as determined by management.

Perform supervisory duties for Student Center student employees in the absence of the director and assistant director.Act as auxiliary support for all areas of student center and be cross-trained in all functions.Responsible for the security of all student center assets including products, register/receipt handling, and reporting integrity.Handle customer complaints and student center issues.Knowledgeable of all administrative policies and procedures that must be implemented in the Student Center.Provide leadership that promotes trust, cooperation, and high levels of performance to the Student Center student employees.Develop effective working partnerships as a means to expedite and improve services for students, visitors, staff & faculty.Assist with training, recruiting, interviewing and hiring of student center staff.Responsible for administrative support functions for the student center including but not limited to: greeting visitors, as well as answering and routing incoming calls, creating, maintaining and updating files.Conduct special projects, research and assignments as needed.Provide great customer service, anticipating and exceeding the needs of our customers.Demonstrate and promote the University Cultural Values.

Greater Boston Area

Assist the Guest Relations and GuestPath management with daily activities and projectsAssist with the development and implementation of GuestPath to maximize the guest experienceAct as a guest to evaluate all associates during Boston Bruins and Boston Celtics home games as well as other eventsAssist with scheduling and payroll on a regular basisRespond to incoming calls and emails from guests.Manage supply inventory and organizationProvide customer service to guests and supervise, direct and provide assistance to the Guest Relations staff including ushers, ticket takers and directorsWork with departments including Concierge, Security, Box Office, Event Management, Boston Bruins and Boston Celtics staff to resolve issues and ensure an enjoyable entertainment experience for all of our guests.Perform a walk though of front of house areas to ensure proper set up