Michael Ernst Email & Phone Number

Cincinnati, Ohio Area

Washington D.C. Metro Area

• Maximized sales, supported personnel, introduced hands on approach in regards to sales techniques.
• Interviewed, hired and trained sales associate for the three-store region using the Harry Friedman Gold Star Program.
• Established a more defined discipline protocol for the performance of the sales staff.
• Increased the store overall dollars in furniture warranties by 33.56 % and Bedding sales by 19.45% over the previous year.
• Achieved an 11.51% increase in overall sales volume of the previous year.
• Launched their newest location in Manassas, VA

Austin, Texas Area

• Lead overall management, including the operating plan, strategic direction and talent management as well as running daily operations of two (2) locations within the Austin area, including gallery furniture and a kids.
• Built a world-class culture from the perspective of driving results and innovation as the business was either enlarged or scaled down
• Interviewed, hired and trained 30-35 employees; delegated responsibilities, evaluated performance and mediated conflicts
• Achieved the highest volume sales month in the history of the company as well as increased warranties/service plans from 1.7% to 5% within a 6-month period while maintaining $15M in annual sales.Established specific.
• Created effective strategies, consistently building comprehensive revenue plans that served as a success roadmap, aligning business development with vision, modeling, structuring and bringing plans to fruition
• Produced management staffing reports that reflected turnover analysis, payroll percentages and recruitment costs

Cincinnati, Ohio Area

• Ran a 100,000 sq. ft. flagship store that included custom lines, 80-90 frames and over 500 different fabric selections
• Managed a cross-docking warehouse, stocking merchandise for the district and customer pick-up, processing 130-170 pieces per day
• Hired and trained 15 direct reports with management of over 160; prepared budgets and forecasts with P&L responsibility
• Redesigned floor layout, which resulted in a more eye-appealing stores that increased footprint and overall sales 7%
• Developed and executed innovative promotions and outdoor advertising as well as collaborated in media buying
• Streamlined workflow processes and created a cohesive team environment that increased productivity

Cincinnati, Ohio Area

• Supervised and trained 25 staff how to provide a level of service that exceeded customer/company’s standards
• Achieved a 5.5% increase shortly after the grand opening and maintained a consistent 5% annually for this 60,000 sq. ft. custom furniture store
• Promoted and developed individuals into middle management from within the company; decreased employee turnover
• Directed operations and increased revenue year-over-year with full P&L responsibility
• Consistently monitored overhead expenses, inventory, labor and operating costs; ensured operations stayed within/under budget
• Motivated employees through enthusiasm and successful training techniques; directed team toward achieving company’s financial goals