Provide phone, email and chat supportAsk appropriate questions and listen actively to identify ways to better assist clients with the needs and resolve issuesCommunicate and partner with clients tactfully and empatheticallyOffer support and solutions to clients in accordance with standards and policiesMeet performance goals established for the position in areas of efficiency, accuracy, quantity and qualityGo above and beyond in providing excellent client service to exceed expectationsReview and ensure documents are correctly imaged in databaseTrain and support clients on related systemsParticipate in a team environment and business culture that optimizes both customer service and risk management disciplinesMaintain confidentiality of client informationOther duties as assigned

Provide superior internal/external customer service to every customer every time by using relationship building techniques and proper phone/email etiquetteTroubleshoot and provide mutually beneficial resolutions.Research billing or payment inquiriesRespond to customer inquiries, which may include, but is not limited to returning customer phone calls as well as emails and chats.Use business system application to process, update and enter customer orders and inquiries.Provide management with feedback regarding customer concerns and proposed resolutions.Adhered to all company policies and proceduresAssigned special projects/assignments as the need arise

Client Services Representative answers telephone calls, researches and resolves issues raised by clients and creditors in conjunction with financial education and debt management. Client Services Representatives are responsible for contacting creditors for outstanding or rejected proposals.Responsibilities:Answers incoming ACCC’s calls from clients and/or creditors relating to ACCC’s services, including inquiries for debt management and financial education information.Resolve client issues via a Daily Issues ReportContact creditors that have not responded or accepted ACCC’s proposals.Contact clients that have missing documentation, add accounts or reinstates.Contact Creditors for final payoff balances.Process payments over the phone.Adhere to the appropriate phone monitoring guidelines when speaking with clients.Help led customers to a financial decision that works best for their situation.Other duties, as assigned

Managed program initiatives that adhered to organizational objectives.Good leadership, time management, facilitation, and organizational skillsManaged program and project teams for optimal return-on-investment, and coordinated and delegated cross-project initiativesWorked with other program managers to identify risks and opportunities across multiple projects within the departmentManaged budget and funding channels for maximum productivity

The purpose of this position is to support existing policyholders through answering telephone calls, responding to inquiries, fulfilling customer requests, and performing required administrative functions.Answers general questions and requires basic knowledge of position.Answers calls, performs research, processes customer requests, documents as appropriate, and responds both verbally and through writing.May also make outbound calls.Asks appropriate questions and serves as a resource of information when attempting to retain existing business.Enters all information related to the call for tracking and reporting purposes.Develops relationships with both internal and external customers.Elevates reoccurring issues to management.Core competencies include Communicating with ImpactCritical Thinking & Problem SolvingService Orientation

Assigned to NutraClick in the Greater Boston Area• Provided quality service to Nutraclick's internal and external customers in all assigned tasks, whileupholding Nutraclick's Values at all times.• Worked closely with the internal team members and external Sales and Service teams to insurehigh customer satisfaction.• Provided support as required to the Inside Sales Manager and Sales Operations Manager• Assisted Inside Sales and Field Sales with quotes

Responsible for timely follow-up and resolution to customer issues in accordance to Gazelle.com policies. Initiated escalation of non-routine issues per defined escalations policies. Responsible for educating customers and the public on Gazelle.com products, services and policies. Assisted customers with Gazelle.com procedures, general inquiries, pricing, and how Gazelle.com works.Assisted other departments as needed, such as Marketing, Product Management, or IT. Manage data on CRM Management Console for every issue handled.

Provided client support and technical issue resolution for Granite Customers, End Users and Subcontractors via E-Mail, phone and other electronic medium for the Government team. Performed creation and maintenance of new accounts and support tickets using company provide software tools. I had work independently or as a group to efficiently meet deadlines, promptly answer support related emails, phone calls and other electronic communications. I had to be proficient in Internet related applications such as Rocklog, Cornerstone, LEC Gui’s and Outlook. Entered data into, and updated data within, Cornerstone trouble ticketing system.

Coordinated service requests for dividends, annual meetings, tax form mailings and informational mailing, managed share issuance requests, problem resolution relating to both client and shareholder concerns, and small scale up-selling of additional services. Provided expertise, support and guidance to clients to ensure client Service Level Agreements (SLA's ) are adhered to. Prepare affidavits of mailing, organized client production status meetings and prepared client certificates. Processed, monitored & tracked daily jobs from file receipt through to completion.

Worked directly with National Credit to analyze credit requests, obtain and calculate necessary income documentation when necessary, worked closely with the BCC and Account Executives in order to book credit requests including installment loans ensuring 100% accuracy with verification guidelines.Responded to any additional client needs while in contact with the client, processed any re-pinning requests, and troubleshooting any problem resolution addressed by the client. Worked with client and Account Executives to ensure all necessary information is obtained to ensure timely file completion. Made outbound calls to all new to the bank clients to ensure the “know your customer” guidelines are followed and documented. Valued a ‘team’ approach and assisted others in delivering a superior customer experience. Managed my own productivity through monthly ‘scoreboard’ to ensure goals are met and exceeded. Consistently ensured meticulous attention to detail to avoid costly errors while sustaining commendable customer service; able to patiently resolve client issues while protecting company interest and image. Utilized Citibank systems, I.e.- CWS, Citismart, Dbsales, and internet usage when required for verifications of existing and new to bank clients. Acknowledged by management for exceptional work ethic, and team leadership. Assisted other teams with their daily tasks when my team was up to speed.