Michael Espada Email & Phone Number

Charlotte, NC, US

Connecticut, United States

• Operations lead for the most active Employee Network in Connecticut, assisting in the coordination of over 15 different networking, volunteering and personal development programs per year.
• Used advanced Excel skills to create a semi-automated work list increasing operation efficiency 19%.
• Worked directly with CT HOLA Chairs and executive sponsors to assist in achieving market goals for DEI, Volunteering, and Employee Engagement Initiatives
• Volunteer Event Manager and Better Money Habit Champion

Farmington, Connecticut, United States

• Problem Solver across department, with multiple roles in addition to managing a pipeline of complex files, ranging from rare ownership types, to complex income. Negotiated loan amounts and assisted in the underwriting.
• Achieved and maintained top 10% performance nationally with pipeline of up to 35 complex loans.
• Created, developed, and facilitated, a national training program leading a team of 5 to develop a 4-part series delivered to a line of business with 400+ associates.
• Developed a Nesting Program for new hires that decreased attrition of new hires by 50%
• Worked as a SME for over 25 training modules, 10 employee engagement events, 2 Process Design Projects, 3 Audit projects, and conducted over 10 1-on-1 trainings with associates.
• Uncovered an opportunity for KPI refinement and designed a solution to better align KPIs to increase document handling efficiency by 46%

Wallingford, Connecticut

Started a Solar Company with a vision to bring a sustainable vision for the future. Created, and designed functional website that used data collection tools from Meta Pixel and Google analytics. Created functional online Lead generation systems to track cost per acquisition of customer. Learned hard business lessons that lead to the eventual shut down of.

West Hartford, Connecticut

Responsible for building a client base, while assisting senior financial advisors on complex financial situations. Learned key lessons in front end sales of financial products and gained valuable industry knowledge.- Communicated complex financial information to people with minimal knowledge of the finance over the course of over 50 client meetings.

• Managed crews and operational risk to ensure all projects were completed on time, under budget, and exceeded client expectation. Responsible for managing up to 10 crews and subcontractor relationships, ensuring all.
• Used marginal utility analysis to choose best crew, leading to overall efficiency improvements of 35%.
• Solved issues early, leading to 100% on time delivery of all projects under my management.
• Coordinated with 4 different subcontractors and directly managed up to 10 crews per day.
• Managed subcontractor relationships and worked with subcontractors to help them schedule their labor when needed to ensure we had the needed crews on site for various steps in projects

I worked my way up from a rental associate to a Tool Rental Technician. I was responsible for testing and repairing all customer returns, as well as doing some fleet maintenance, and some customer repairs. - Received excellent reviews from customers and exceeded target KPIs on customer satisfaction- Managed fleet rental repairs including repair budgets and.

Problem Solving Role assisting with Engineering testing facilities for Hydro-Mechanical Pumps in order to meet specifications based on Military Contracts. Learned various roles of business with special project in collecting internal employee survey data to improve development schedule of engineering projects. Learned that as much as I enjoy engineering and.