Michael Espada Email & Phone Number

Charlotte, Nc, Us

Connecticut, United States

• Operations lead for the most active Employee Network in Connecticut, assisting in the coordination of over 15 different networking, volunteering and personal development programs per year.• Used advanced Excel skills to create a semi-automated work list increasing operation efficiency 19%.• Worked directly with CT HOLA Chairs and executive sponsors to assist in achieving market goals for DEI, Volunteering, and Employee Engagement Initiatives• Volunteer Event Manager and Better Money Habit Champion

Farmington, Connecticut, United States

Problem Solver across department, with multiple roles in addition to managing a pipeline of complex files, ranging from rare ownership types, to complex income. Negotiated loan amounts and assisted in the underwriting of loans up to $1,000,000. NMLS ID # 1964961• Achieved and maintained top 10% performance nationally with pipeline of up to 35 complex loans.• Created, developed, and facilitated, a national training program leading a team of 5 to develop a 4-part series delivered to a line of business with 400+ associates.• Developed a Nesting Program for new hires that decreased attrition of new hires by 50% • Worked as a SME for over 25 training modules, 10 employee engagement events, 2 Process Design Projects, 3 Audit projects, and conducted over 10 1-on-1 trainings with associates.• Uncovered an opportunity for KPI refinement and designed a solution to better align KPIs to increase document handling efficiency by 46%

Wallingford, Connecticut

Started a Solar Company with a vision to bring a sustainable vision for the future. Created, and designed functional website that used data collection tools from Meta Pixel and Google analytics. Created functional online Lead generation systems to track cost per acquisition of customer. Learned hard business lessons that lead to the eventual shut down of the company.- Created and designed 5 training modules for onboarding new hires- Created automated calculator via Excel to analyze client’s property, sun exposure, and energy usage to assist sales in choosing the best fit product- Managed relationships with both lending partners and installation partners to keep jobs funded and on schedule- Developed knowledge of building cycle, UCC fillings, and lending- Hired 2 people onto the team to work part-time on commission only basis- Over invested time and money in online marketing campaigns that were not cost effective leading to the collapse of the company

West Hartford, Connecticut

Responsible for building a client base, while assisting senior financial advisors on complex financial situations. Learned key lessons in front end sales of financial products and gained valuable industry knowledge.- Communicated complex financial information to people with minimal knowledge of the finance over the course of over 50 client meetings- Analyzed clients’ budgets, and addressed gaps in their risk management and investment portfolios- Assisted in the Analysis of complex estate planning and tax management planning UHNW clients- Learned about various insurance and investment vehicles including: Annuities, Life Insurance, Disability insurance, Group Life insurance, and benefits packages for small and large companies

Managed crews and operational risk to ensure all projects were completed on time, under budget, and exceeded client expectation. Responsible for managing up to 10 crews and subcontractor relationships, ensuring all projects were completed on time, and under budget. Started with company at 16 as a laborer and worked became a project manager in 2015.• Used marginal utility analysis to choose best crew, leading to overall efficiency improvements of 35%.• Solved issues early, leading to 100% on time delivery of all projects under my management.• Coordinated with 4 different subcontractors and directly managed up to 10 crews per day.• Managed subcontractor relationships and worked with subcontractors to help them schedule their labor when needed to ensure we had the needed crews on site for various steps in projects

I worked my way up from a rental associate to a Tool Rental Technician. I was responsible for testing and repairing all customer returns, as well as doing some fleet maintenance, and some customer repairs. - Received excellent reviews from customers and exceeded target KPIs on customer satisfaction- Managed fleet rental repairs including repair budgets and lead to 14% reduction in fleet down time by keeping a small stock of commonly broken parts based on seasonal needs- Used understanding of engineering and schematics to repair tools that were outside the scope of our training leading to 10% reduction in outsourced repairs- Improved department sales by re-organizing the department based on project type over tool type which lead to more repeat business as it increased customer knowledge of rental base available for specific projects

Problem Solving Role assisting with Engineering testing facilities for Hydro-Mechanical Pumps in order to meet specifications based on Military Contracts. Learned various roles of business with special project in collecting internal employee survey data to improve development schedule of engineering projects. Learned that as much as I enjoy engineering and project solving, I was more interested in the business side of the company than I was the ins and outs of increasing existing product efficiency.- Special Project involving improving efficiency of engineering process within the company- Assisted in the Engineering of testing facilities for the Hydro-Mechanical Lab- Assisted in project meetings offering key insight into product design in order to make the product installation friendly and less likely to be damaged in installation- Exposure in working with both Union and Non-Union workers as well as military contractors