Michael Estep Email & Phone Number

Fort Wayne, IN, US

Toledo, Ohio, US

HospitalistsCardiologyPrimary CareOb/GynOrthopaedicsPodiatryEye Care

• Managed error claims and effectively reduced aged claims from older than one year to current in more than 20 facilities throughout 5 states
• Decreased failed edit accounts by 500% while maintaining daily
• Fostered and improved the work environment and teamwork for more than 25 employees
• Successfully revamped multiple support and billing processes including balancing, sorting, and failed edits

• Successfully managed a network of thirteen providers in seven specialties, over forty employees, and multiple locations and their affiliated budgets
• Controlled hiring and disciplinary action for all employees and offices
• Created, lead, and maintained the online patient portal for all patients
• Restructured all job descriptions to reflect “Topgrading”
• Effectively communicated between the physician offices, hospital, staff, and communities
• Formulated and organized off-site offices to increase patient access

Fort Wayne, IN, US

• Supervised two separate offices while concentrating on patient satisfaction by maintaining one office above the 95th percentile and taking another office from below the 4th percentile in the first quarter to 87th.
• Communicated effectively with physicians, employees, as well as administration in order to maintain positive working relationships
• Continually exceeding budgeted encounters, RVU’s, and net income on a continual basis
• Successfully transitioned offices from 100% paper charts to 100% electronic medical records
• Was the face of the Orthopedic office by greeting patients and working as the front desk receptionist
• Shaped the budgets for both offices and made policy and procedural changes to exceed budgets

Fort Wayne, IN, US

I have the privilege and honor of teaching Managerial Epidemiology, a Graduate level course at IPFW. My goal is to provide the needed knowledge, support, and help to all students so they understand the presented material. This position will not only allow me to teach students at a high level, but also gain insight as to what I can do to better when.

US

• Met with Chief Financial Officers to give statuses of accounts in bad debt status, and reasons and solutions for those accounts
• Prepared a report for the Chief Financial Officer and Operations Officer on a project that will save the company millions of dollars
• Worked in many departments and gained knowledge of what is needed to enable the entire system to run efficiently

Fort Wayne, IN, US

• Marketed the program and maintained primary communication between the center and the veterans involved in the program
• Fulfilled and surpassed expectations in filling spots and maintaining involvement in the program
• Worked within the community in order to retain working and social relationships and coordinate events

Arlington, Virginia, US

• Maintained subordinate’s confidential health, training, development, and other critical records in an extremely fast-paced, physical environment
• Delegated responsibilities and maintained safety throughout career to promote an efficient and safe environment (8 year including a year of service abroad in Iraq)
• Attended and led multiple leadership courses that expanded current knowledge and future outlooks on dealing with subordinates

Stockholm, SE

• Maintained high quality standards, managing an airbag line where communication was key
• Implemented continuous training and evaluation of personnel, while concentrating on continuous quality management and total quality improvement
• Directed programs to help employees understand the extent and function of their jobs to promote overall efficiency

Master Of Public Administration (Mpa), Health Services Administration

Bachelor Of Science (Bs), Health Services Administration

Green Belt Certification, Lean Six Sigma