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Michael Evans is listed as IT Executive | Global Service Desk | SaaS Leader| AI/LLM at JSR Corporation, based in Durham, North Carolina, United States. AeroLeads shows a matched LinkedIn profile for Michael Evans.
Michael Evans previously worked as Head of Digital Employee Experience at Jsr Corporation and Associate Director of Information Technology at Kbi Biopharma. Michael Evans holds Bachelor Of Science (B.S.), Electrical And Electronics Engineering from Devry University.
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Dynamic technology leader with extensive experience in Director roles, committed to driving transformative business outcomes through innovative technology solutions. I specialize in delivering secure, scalable, and cost-efficient strategies, leveraging cutting-edge tools such as Generative AI, cloud technologies, and on-premises systems. With a proven ability to spearhead organizational growth, I lead strategic initiatives aimed at modernizing legacy infrastructures and optimizing operational workflows. My focus lies in aligning business objectives with customer-centric solutions, ensuring a balance between company goals and customer needs. Additionally, I excel in building high-performing teams and nurturing talent, fostering collaboration and long-term success.
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Minato City, Tokyo, JP
Pioneered the implementation of the company’s first AI tool, driving operational efficiency and data-driven decision-making across IT services. Strategically integrated ServiceNow as the core ITSM platform, optimizing incident, request, change, and asset management processes to elevate service delivery. Led a team supporting over 3,500 users, including.
Durham, North Carolina, US
Directed IT Service Management functions, ensuring alignment with business needs and improving service delivery models. Established SLAs and KPIs that enabled continuous service improvement and facilitated purposeful discussions with stakeholders. Cultivated a high performing global IT team focused on addressing both company and end user needs.
Marcy-l'Étoile, Auvergne-Rhône-Alpes, FR
Provide level 2 & 3 technical support for diagnosing & resolving hardware and software issues. Design and maintain custom images for desktop & laptop installations using SysPrep, WDS, and Symantec Ghost Active directory maintenance, account creation, container creation, Share drive creation Troubleshoot reoccurring problems and recommend & document.
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Michael Evans works for JSR Corporation.
Michael Evans is listed as IT Executive | Global Service Desk | SaaS Leader| AI/LLM at JSR Corporation.
Michael Evans is based in Durham, North Carolina, United States while working with JSR Corporation.
Michael Evans has worked for Jsr Corporation, Kbi Biopharma, and Biomerieux.
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Michael Evans holds Bachelor Of Science (B.S.), Electrical And Electronics Engineering from Devry University.
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