At Sonesta ES Suites, our team strives to create memorable guest experiences, and my role as Front Office Manager is pivotal in this mission. With a focus on attention to detail and organization skills, I've been able to ensure smooth operations, reflecting the training from my ongoing Diploma in Hospitality & Tourism Management from ICS Canada.Previously, as a Junior Sales Director at Bahia Principe Hotels & Resorts, I led our sales team to consistently exceed the monthly target of 80k, thanks to strong computer literacy and a strategic approach to customer engagement. My commitment to professional development and customer satisfaction is unwavering, as I continue to equip myself with the latest industry knowledge and best practices.