Michael Ewart Email & Phone Number

Leeds, Gb

Leeds, United Kingdom

Leeds, West Yorkshire, United Kingdom

Leeds, United Kingdom

- Partnering with the business to deliver accurate and effective compliance advice with a particular focus on undertaking due diligence on prospective debt purchases- Reporting findings of due diligence to investment committees- Substantial input in to due diligence risk and standards framework, and driving forward embedding of related procedures across multiple areas of the business- Providing day-to-day business advice to ensure that company processes and procedures are compliant… Show more - Partnering with the business to deliver accurate and effective compliance advice with a particular focus on undertaking due diligence on prospective debt purchases- Reporting findings of due diligence to investment committees- Substantial input in to due diligence risk and standards framework, and driving forward embedding of related procedures across multiple areas of the business- Providing day-to-day business advice to ensure that company processes and procedures are compliant and ethical.- Supporting the business to prepare for future changes in regulation Show less

Leeds, United Kingdom

- Lead Compliance team who were responsible for providing compliance advice and independent monitoring of first line activities.- Implemented and developed UK Compliance Monitoring Plan.- Critical review of reporting prior to release to key stakeholders.- Trained and coached the team to support their development in becoming effective Compliance Monitoring Officers.

Manchester, United Kingdom

- Developed detailed business specific monitoring programmes for regulatory compliance and risk.- Conducted monitoring activity with external DCA’s ensuring monthly adherence to compliance metrics and Conduct Risk outcomes. - Conducted Thematic Reviews and Gap Analysis to provide assurance of compliance with key regulations. - Conducted internal monitoring for complaints, compliance incidents, financial crime, call quality, performance management and training.- Reporting outputs… Show more - Developed detailed business specific monitoring programmes for regulatory compliance and risk.- Conducted monitoring activity with external DCA’s ensuring monthly adherence to compliance metrics and Conduct Risk outcomes. - Conducted Thematic Reviews and Gap Analysis to provide assurance of compliance with key regulations. - Conducted internal monitoring for complaints, compliance incidents, financial crime, call quality, performance management and training.- Reporting outputs to key stakeholders at Senior Management level. Show less

- Developed business specific monitoring programmes for regulatory compliance and ISO related audits.- Developed and conducted Thematic Reviews and Gap Analysis.- Collated and co-ordinated all internal reporting in relation to compliance for Senior Leadership and stakeholders.- Lead a team of Quality Assurance staff. - Lead call collaboration sessions with Team Leaders and Managers. - Attended appropriate industry forums and conferences e.g. MALG conferences and quarterly… Show more - Developed business specific monitoring programmes for regulatory compliance and ISO related audits.- Developed and conducted Thematic Reviews and Gap Analysis.- Collated and co-ordinated all internal reporting in relation to compliance for Senior Leadership and stakeholders.- Lead a team of Quality Assurance staff. - Lead call collaboration sessions with Team Leaders and Managers. - Attended appropriate industry forums and conferences e.g. MALG conferences and quarterly NEDF meetings. Show less

- Motivated a group of collections agents to achieve cash and performance targets, and conducted regular coaching and training sessions.- Liaised with Debt Management Companies to maximise performance and efficiency (implementation of on-line portals and Data Protection Agreements).

- Telephone debt collector and achieved Collector of the Year award in 2006.- Manage customer accounts within litigation process. - Liaise with clients to resolve customer queries and disputes.