Michael Ezzell Email & Phone Number

Houston, TX, US

Palestine, TX, US

East Texas

Medellin, Antioquia, Colombia

Palestine, Texas, United States

Palestine, Texas, United States

United States

Florida

• Manage event planning including identifying potential events in target markets, negotiating event terms, and developing and managing event budgets.
• Manage and coordinate overall event execution and operations.
• Supervise, direct, and coordinate the activities of subcontractors to successfully execute all aspects of the event.
• Manage event calendar.
• Recruit, hire and train subcontractors.

United States

Specialist in designing and building results-driven human capital solutions. Passionately linking corporate strategy to the high-potential talent that brings innovative solutions and repeatable processes to life. Maximize every team member’s unique potential and contribution to themselves, their projects, and to the organizations that we are a part of and.

Houston, TX

• Held strategic operations management position to support the growth, modernization, replacement and expansion of network demands in Houston...
• Leadership of 18 managers and 10 non-managers, P&L responsibilities for a $25 million budget, all administration, training and mentoring, performance and quality reviews.
• Achieved 92% quality rating, the first time ever in the Houston area for this unit.

Houston, Texas Area

• Handpicked to exclusively manage 25 of the company’s most complex global international accounts generating $800 million annually, and to deliver world-class service as an executive advocate.
• Strategic account leader of global sales team responsible for sales engineering, marketing solutions and sales operations/business analytics.
• Served as key point person for any and all service issues, and coordinated with network, construction, special services and engineering to implement complex process improvement initiatives.
• Developed and managed SME teams to resolve service issues 24/7 worldwide.
• Recognized with a NOVA Award for outstanding achievement as the best executive advocate serving the #1 revenue generating account.

Ohio, Michigan, Nevada & n. California

• Challenged to improve labor relations with IBEW and CWA Union officers.
• Held P&L and operating leadership for 4 states, 40 managers and 250 non-management employees. Responsibility for a $30 million operating budget, quality management, procurement operations, regulatory compliance.
• Established solid working relationships with both the IBEW Union and the Communication Workers of America.
• Settled 100+ grievances in one year, driving customer satisfaction levels from 60% to 92%.

United States

• Facilitated Total Quality Management (TQM & ETQ) initiatives across a 22-state area. Leader of the certification team which certified over 200 teams consisting of middle level managers in 22 States.
• Taught TQM/ETQ tools including benchmarking, consensus, flow charts and fishbone diagrams.
• Collaborated in the successful design of new special services vehicles that are still used today.

SE United States

• Appointed to the Vice President’s Task Force to direct the design, budgeting and vendor selection of special services vehicles for a 22-state area.
• Collaborated in the successful design of new technician vehicles utilizing resources in each region to coordinate a final design.
• SPOC for all vendors in the SE region for new products and test equipment. Conducted field trials of such, cost negotiation and selection of final vendor of choice.
• Attended trade shows as CFST representative from AT&T for product evaluation.

Central Texas

• Represented the company as its external affairs specialist.
• Served as a director on several community associations, collaborated on local senate and congressional campaigns, and authored newspaper articles supporting AT&T’s initiative of “Texas First”.
• Received company’s “Recognition Award for Community Service Excellence”.

Houston, Texas Area

• On Vice-President’s staff responsible for orientation, training, benefit offerings and discipline of 1500 new hires in the Houston area.
• Worked extensively with two CWA Local Unions representing these newly hired employees managing grievances and arbitration hearings.
• Managed SAP for each employee.

Houston, Texas Area

• Supervision of the daily work flow and appointment scheduling for the SE Texas residential call center serving over 200,000 customers.
• Daily supervision of 25 CSR’s and performance monitoring.
• Forecasting work load, overtime requirements by utilizing historical data and weather forecasts.

Houston, Texas Area

• Supervised teams in Installation, Repair, Fiber, Assignment, Engineering and Special Services.
• Recognized as a Very High Potential (VHP) employee and advanced rapidly through increasingly responsible leadership roles.
• Safety management, OSHA compliance and safety reviews.

Bachelor Of Science, Business, Journalism & Psychology

Journalism

Sports Staff writer on The Daily Cougar