Michael F. Email and Phone Number

Oversee $60M+ in annual recurring revenue, drive strategic client growth and ensure exceptional client health. Lead a mid-size team to consistently exceed performance standards while directly managing complex, high-value client accounts. In this dual role, maintain unwavering focus on customer success, cultivate team excellence, and deliver substantial business growth withinthe post-acute care sector.

Appointed executive leveraging deep expertise in post-acute client needs to drive strategic advocacy with government agencies, shape impactful sales strategies, and align SaaS product roadmaps with client priorities. Focused on delivering exceptional client experiences through innovative solutions and strategic alignment.

Led a large high-performing team of senior and junior Solution Delivery Analysts, Delivery Consultants, and Solution Architects, driving exceptional team performance.• Spearheaded the successful implementation and delivery of Netsmart solutions across Senior Living, Home Health, and Hospice, consistently meeting billable team utilization targets while demonstrating strong leadership.• Proactively managed client escalations, turning challenges into opportunities to strengthen relationships and drive new sales growth.

Drove strategic client success by delivering a suite of technology, consulting, and services, aligning client goals with valuable partnership opportunities.• Collaborated with clients to co-define sales and project execution timelines, ensuring consistent adherence to key milestones and deadlines.• Achieved exceptional sales performance, surpassing annual sales quotas by 170%, demonstrating a strong track record of exceeding targets.

Directed Post-Acute Solution sales across a 15-state region (West), driving significant market growth and surpassing performance expectations.• Surpassed annual sales quota by 182% in the first half of 2020, demonstrating exceptional sales expertise and strategic leadership.• Closed a transformative 10-year, $110M contract with the California Department of Veterans Affairs, contributing substantially to business expansion prior to transitioning to a new role on 7/1.

Spearheaded Post-acute Solution sales in a 10-state region.• Accomplished exceptional sales performance, exceeding the quota by 110% of the target in 2018.• Received the prestigious Netsmart-Master's award(s) for outstanding achievements and remarkable performance.• Successfully secured a 5-year contract worth $6 million with HumanGood, and a 10-year contract worth $100M with Plum Healthcare.• In 2019, surpassed sales quota by an outstanding 212% of the target.

Generated engaging story-based presentations focused on delivering value to clients and prospects. Conducted onsite consultative visits, leading to improved customer satisfaction among existing clients. Possess a deep expertise and understanding of EHR, spanning from Census and Scheduling to Clinical, Billing, and A/R processes.• Expertly designed and delivered Home Health Hospice and Senior Living Solution demonstrations, contributing to sales targets and earning full merit in 7 out of 8 quarters.

Collaborated directly with a diverse group of client representatives, including C-suite executives and partner companies, to provide expert consultation on various aspects of the business to fulfil client-specific goals. Obtained a detailed understanding of the client's business and clinical practices through on-site meetings at all levels of the organization, covering areas such as Customer Relationship Management, clinical workflows, financial workflows, and business deliverables. Supervised implementation team members with varying opinions, conflicting objectives, and varied personality types, effectively achieving consensual decisions on strategies.• Optimized client product use through workflow analysis, process redesign, and configuration refinements.• Steered internal team efforts to refine and enhance implementation methodologies, leveraging skills as an Organization & Methods Analyst. • Designed and delivered training programs to clients and internal staff to increase industry skills and product knowledge.• Led and supported multiple client implementations concurrently, ensuring timely and efficient delivery.• Exercised exceptional problem-solving skills to resolve client issues related to product usage, functionality, and internal process degradation.

As a Sales Consultant at Campus Publishers, I was responsible for driving sales growth and building long-term client relationships in the higher education market. I worked closely with academic institutions to understand their needs and provided tailored solutions that supported their educational goals and objectives.Key achievements include:Successfully increased sales revenue by 40% through strategic outreach, upselling, and by establishing new client accounts within targeted markets.Developed and executed tailored sales presentations and proposals, securing long-term contracts with colleges and universities.Collaborated with the marketing team to create impactful promotional campaigns that enhanced brand visibility and attracted new clients.Provided ongoing client support, ensuring high satisfaction and retention through proactive follow-up and problem-solving.This role allowed me to sharpen my sales acumen and develop a deep understanding of the higher education landscape while consistently exceeding performance goals.

International Media Sales Consultant | Big Media Group | Oct 2010 – May 2012As an International Media Consultant, I led market expansion efforts across Europe and Africa, leveraging in-depth qualitative and quantitative research to develop strategic sales initiatives. I worked closely with high-level government officials and key decision-makers across various sectors, securing significant advertising and sponsorship deals.Key accomplishments include:Generated over $1.8M in revenue through advertisement, sponsorship, and barter agreements.Developed and implemented tailored sales strategies that resulted in exceeding annual sales quotas by 30%.Built strong networks by interviewing and collaborating with top government leaders in Belgium, Czech Republic, Mozambique, and Hungary.Co-created successful advertising campaigns featured in major outlets such as The European Times, Channel News Asia, and Fox-5 New York.This role honed my ability to identify new business opportunities, cultivate strategic relationships, and deliver measurable growth in challenging international markets.• Built networks and interviewed top government leaders in four countries in Europe and Africa, including Belgium, Czech Republic, Mozambique, and Hungary.• Partnered with key decision-makers across economic sectors and secured +600K in advertisement, sponsorships and barter.• Co-created advertisements sold for The European Times, Asia Business Channel (Channel News Asia), and US-Television (Fox-5 New York) - surpassing annual quota to reach 130%.

In my role as a Linguistics Instructor and Editor, I provided expert instruction on language theory, grammar, and communication techniques, tailored to meet the needs of professionals and executives. I also led editing efforts to ensure high-quality written materials, including reports, articles, and corporate communications, aligned with company standards and objectives.Key accomplishments include:-Delivered engaging, results-oriented linguistics training to diverse corporate teams, improving communication effectiveness and reducing language-related errors by 25%.-Edited and refined complex documents, ensuring clarity, accuracy, and adherence to organizational style guides, leading to enhanced professional communications and stronger brand consistency.-Developed customized training materials and resources that improved employee language proficiency and supported overall corporate objectives.-Worked closely with leadership to align linguistic training with strategic business goals, fostering a culture of effective communication across the organization.

As the Assistant to the Student Services Coordinator, I provided administrative support to ensure the smooth operation of student services, assisting with a variety of tasks ranging from student inquiries to event coordination. I played a key role in enhancing the student experience by offering timely assistance and ensuring that student needs were addressed efficiently.Key accomplishments include:Managed daily administrative functions, including scheduling appointments, maintaining records, and processing student applications, contributing to a 20% increase in departmental efficiency.Coordinated and supported student orientation, workshops, and campus events, improving student engagement and satisfaction by ensuring seamless event execution.Served as the primary point of contact for student inquiries, providing accurate information and guidance, and resolving concerns with professionalism and care.Assisted in the development of student outreach initiatives, leading to improved communication between students and student services.This role allowed me to hone my organizational and communication skills while making a positive impact on the student experience within the institution.

University of Colorado Boulder is one of 34 U.S. public institutions belonging to the prestigious Association of American Universities (AAU) – and the only member in the Rocky Mountain region. The University is proud with its tradition of academic excellence, five Nobel laureates and more than 50 members of prestigious academic academies.Responsibilities:• Administered workshops on leveraging a variety of techniques in order to be successful in academic writing & research;• Led classroom discussions on course material that explored multicultural topics & critical thinking.

University of Colorado Boulder is one of 34 U.S. public institutions belonging to the prestigious Association of American Universities (AAU) – and the only member in the Rocky Mountain region. The University is proud with its tradition of academic excellence, five Nobel laureates and more than 50 members of prestigious academic academies.Responsibilities:• Counseled & advised high school students & their guardians on university academics & related financial issues;• Managed a team of 15 undergraduates & was responsible for 150 students as they lived on campus, performed volunteer work, took college level courses & competed for scholarships;• Served on the Pre-Collegiate Development Programs’ Scholarship Committee.

• Met formally as a board to discuss project design & execution aimed at assimilating underrepresented groups into the university community;• Facilitated board meeting & served volunteer hours to complete projects delegated by the Board.