Michael F. A.

Michael F. A. Email and Phone Number

Senior Manager - CAFM, Customer Services, Support Services, Project & Contract Delivery and Quality at Facilities Management @ BK Gulf Facilities Management
Michael F. A.'s Location
United Arab Emirates, United Arab Emirates
About Michael F. A.

Responsible of managing CAFM and Call Centre operations with more than 12 years of experience in the FM industry.CAFM Skills:-Advanced in Concept Evolution System-CAFM Technology Innovations/Integrations (BIM, IoT, Sensors)-Proficient in Urbanise CAFM Platform-Proficient in Oracle 11i Business Interprise -BSI Certified - ISO 55001 Asset Management SystemCareer Summary:Primarily responsible of managing the CAFM Operations, Call Center Operations, Methods / Strategy consultancy & reengineering,Asset Management,Planned Preventive Maintenance Designing/Analysis/ Planning & Implementation, Customer Services within the Facilities Management Industry. I am capable of designing reports for the Senior Management Team through Dashboard Development, Crystal Reporting, Basic SQL and basic Workflow processes.With more than 11 years experience in Customer Service & FM Industry, I have expertized the FM Operations dealing with innovative approaches that will sustain the future of Facilities Management and all its services supporting the operations.

Michael F. A.'s Current Company Details
BK Gulf Facilities Management

Bk Gulf Facilities Management

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Senior Manager - CAFM, Customer Services, Support Services, Project & Contract Delivery and Quality at Facilities Management
Michael F. A. Work Experience Details
  • Bk Gulf Facilities Management
    Cafm And Customer Service Manager
    Bk Gulf Facilities Management Feb 2020 - Present
    Managing the CAFM OperationsManaging the Customer Service Center OperationsManage the system integration projectsHandles escalation issues from clientsActively involved in operations innovation & implementationReview and reengineering of CAFM & Helpdesk processesMeeting up client and understanding their requirement for implementation to CAFM processPPM planning,designing,analysis and implementationConduct training to all end users and teams Manage the day to day operation of CAFM systemAsset Management, building management, contract managementHelpdesk Processes reengineering & implementationDashboard development and crystal reporting
    View
  • Al Bonian Fm
    Cafm And Helpdesk Manager
    Al Bonian Fm Mar 2019 - Feb 2020
    Set up, Implementation and Management of CAFM operationsSet up, Implementation and management of Helpdesk Operations Manage the system integration projectsCAFM Technology innovations (BIM, IOT, SENSORS)Set up and managment of Command CentreAsset Management
    View
  • Cleanperts Services
    Head Of Contracts/Quality & Customer Services
    Cleanperts Services Sep 2018 - Mar 2019
    Dubai, United Arab Emirates
  • Saeed & Mohammed Al Naboodah Group
    Cafm & Helpdesk Manager
    Saeed & Mohammed Al Naboodah Group Dec 2017 - Sep 2018
    Dubai, United Arab Emirates
    Set up, Implementation and Management of CAFM operationsSet up, Implementation and management of Helpdesk Operations Manage the system integration projectsCAFM Technology innovations (BIM, IOT, SENSORS)Set up and managment of Command CentreAsset ManagementFM Operations
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  • Farnek Services Llc
    Cafm & Call Centre Manager
    Farnek Services Llc Jan 2013 - Dec 2017
    Dubai
    Managing the CAFM Operations(Concept Evolution and Urbanise Systems )Managing the Call Centre OperationsHandles escalation issues from clientsOverall in charge for Operational Methods Actively involved in operations innovation & implementationReview and reengineering of CAFM & Helpdesk processes and implementationMeeting up client and understanding their requirement for implementation to CAFM processPPM planning,designing,analysis and implementationConduct training to all end users and teams Manage the day to day operation of CAFM systemAsset Management, building management, contract managementCall Center Processes reengineering & implementationAsset QR and Barcode design & printingDashboard development and crystal reporting
    View
  • Emrill Services Llc
    Cafm Specialist
    Emrill Services Llc Feb 2009 - Jan 2013
    CAFM Administration & ImplementationPPM Planning,Designing & Analysis / Implementation, Trouble shootingOperations consultancy & reengineeringMeeting clients & understanding their requirements for an integration to business processesProcesses Review & Training SpecialistCrystal Report & Dashboard DevelopmentOperations Consultant
    View
  • Emrill Services Llc
    Cafm And Customer Service Lead (Asset And Ppm Management)
    Emrill Services Llc Nov 2006 - Feb 2009
    PPM designing & schedulingAsset capturingCustomer servicesEscalation ManagementOperations planning and implementationTeam building & management
    View
  • Ams Groups Of Companies
    Customer Relations Officer
    Ams Groups Of Companies Jan 2004 - May 2005
    Davao City Philippines
    In Charged of Payroll and Salary of the Employee.Training and coordinating Newly hired staff.Customer Relations Management
  • Bank Of Tampakan Incorporated
    Customer Relations Officer
    Bank Of Tampakan Incorporated Aug 2003 - Feb 2005
    Koronadal City
    Responsible for client's accounts management and all bank transactions pertaining to loans.Primary in charge of Customer Services and Sales

Michael F. A. Skills

Leadership Team Building Contract Management Call Center Systems Administration And Innovation Crystal Reports Business Analysis Team Leadership Cafm Operations Preventive Maintenance Operations Management Asset Management Training Planned Prerventive Maintenance Planning Customer Service Contract Negotiation Project Planning Procurement Management Integrated Facilities Management Facilities Management Project Management Call Centers Building Management Analysis

Michael F. A. Education Details

  • Notre Dame Of Marbel University
    Notre Dame Of Marbel University
    Business Administration And Management, General

Frequently Asked Questions about Michael F. A.

What company does Michael F. A. work for?

Michael F. A. works for Bk Gulf Facilities Management

What is Michael F. A.'s role at the current company?

Michael F. A.'s current role is Senior Manager - CAFM, Customer Services, Support Services, Project & Contract Delivery and Quality at Facilities Management.

What schools did Michael F. A. attend?

Michael F. A. attended Notre Dame Of Marbel University.

What skills is Michael F. A. known for?

Michael F. A. has skills like Leadership, Team Building, Contract Management, Call Center, Systems Administration And Innovation, Crystal Reports, Business Analysis, Team Leadership, Cafm Operations, Preventive Maintenance, Operations Management, Asset Management.

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