Managed all incoming subsidiary IT Infrastructure and support teams through integration until hand-off to “lights on” support. ● Built Operational Readiness Program for SITII and authored program manual, utilized to guide all new acquisitions toward integration.● Created and performed onsite IT operational assessments of new acquisitions, utilized to define scope, steer IT integration efforts. ● Performed analysis and made decisions related to infrastructure integration on M&A Acquisitions Planning and execution of legacy infrastructure to cloud and virtual solutions. Drawing new business units from multiple platforms into the Elevance Health standard solution.● Ensured budget goals were met as well as functionality, stability, and availability through integration tasks by effectively managing ongoing integration efforts.● Drafted IT Subsidiary Communication communications for integration changes, ensuring clear expectations.● Developed IT subsidiary communication strategy, keeping incoming business units informed of new changes and setting expectations, thus reducing friction between lines of business.

Owned delivery of Enterprise Technology Operations (ETO) to the Government Business Division (GBD)● Represented GBD interest at executive leadership planning sessions and ensured GBD IT efforts and procedures were in sync with enterprise. ● Maintained stable and resilient IT infrastructure for division. Through oversight of infrastructure decisions, and direct action in incident recoveries. ● Created “Client Partner” role which prompted senior leadership to place IT client partners at all major Elevance lines of business. ● Identified and resolved key procedural and support gaps between GBD and Elevance standard IT by bringing GBD into alignment or through sponsoring GBD process adoption by the rest of Enterprise.● Promoted to Program Director

Responsible for Major and Critical IT Incident Recovery and problem management efforts. Acting as an escalation resource and the voice of executive leadership while leading a team of Technology Operations incident facilitators.● Authored Anthem's Outage Observation process, guiding post incident problem investigations and improved problem management results. ● Created a facilitated root cause process that streamlined the investigation of major incidents by bringing multiple teams together, leading to an improvement in problem investigation time. ● Created the Technology Crisis Response process which guides Elevance Health IT through large scale outages impacting multiple layers of infrastructure by providing a preset template to guide recovery efforts. ● Conducted Incident Facilitator training and Authored multiple training documents which are still used to train TOC facilitators and other lights on IT resources for incident recovery. ● Led design of the NOC Unified Communication application "NUComm". This tool automated the outage communication tasks allowing the facilitators to spend more time focused on recovery. ● Managed major IT incident communications to the business and executive teams. ● Promoted to Operations Director: Government Business Division Infrastructure.

Responsible for diagnosis and resolution of enterprise-wide system outages and acting as the recovery manager across multi-discipline teams.● Provided onsite consultation and guidance for ITSM vendor integration into Anthem’s environment reducing the Mean time to Contact (MTTC) and Mean time to recovery (MTTR) for the service desk. ● Provide onsite consultation for ServiceNow Enterprise-wide deployment. Service Now remains the Elevance Standard ITSM platform. ● Wrote the intake process for the service desk to determine if an incident required escalation to major incident and TOC facilitation. This process ensured that critical information was already available when the TOC engaged and reduced MTTR. ● Designed, developed, and maintained the Anthem TOC audio visual display systems. This “10 foot” display suite provided TOC facilitators with “at a glance” awareness of the health of the enterprise and improved IT response to potential impacts.

● Acted as Developer for software upgrade and development projects for external clients ● Supported the implementation of Aeon Nexus solutions for Federal and Fortune 50 commercial clients. ● Acted as the face of Aeon Nexus when meeting with Federal and Fortune 50 commercial clients.● Provided Technical guidance for Aeon Nexus Manassas location● Tasked with the installation, implementation and testing of Ariba applications on Windows, Solaris, and UNIX environments for internal and external use

● Acted as part of a small team of IT generalists in a non-siloed team responsible for all layers of the GSI IT infrastructure ● Acted as a SOX Compliance IT Officer● Conducted enterprise IT resource audits for strategy and capacity planning● Conducted the system integration of TMA, EER and SY Coleman’s separate information resources under L-3’s IT policy and getting numerous unique computer networks to function as one ● Maintained a physically separated network for financial data security as required by Sarbanes-Oxley while allowing that network to have access to the resources needed to be productive ● Planned and executed large scale rapid rollouts of new resources with a standardized and secure updated image ● Develop and maintain login scripts for the GSI HQ user community ● Provided Remote Network/Firewall support for L-3 GSI offices across multiple states ● Maintained Network documentation, of TCP/IP assignments as well as network layout documents using MS Visio ● Managed network wide software delivery

● Provided solo support for multiple TMA offices in the Washington D.C. area. This included desktop support and network administration to a user base of over 100 ● Provided administrative support to the TMA corporate infrastructure from the company HQ ● Provided administrative support to the TMA customer network from the company HQ ● Assisted in the company wide Windows 2000 Active Directory conversion. ● Assisted in a company wide naming convention design and standardization. ● Implemented and managed mission critical system backups at multiple TMA sites. ● Created a company wide network documentation detailing circuit IDs, hardware assets and server function. Mapping all IT assets from the network border to the desktop ● Assisted in company wide I-Planet email conversion. ● Assisted in IT Information Security● Promoted to Network Administrator