Edgwater Communications was acquired by ITG Communiations in June of 2023.Operations Manager (Formerly Senior Project Manager)• Company / Role: Report to the Vice President of Operations as the Senior Project Manager working for this full- service provider to MSOs in Midwest and Southern states; 150 staff generate $120M dollars annually• Financial Management: P/L, Budgets, Accounting, Invoices, and Forecasts• Leadership: Engage consulting skills and negotiation skills to regularly educate senior management on project issues and provide information, recommendations, and solutions • Provide industry experience, project management, and product knowledge for construction regarding: cable, network, and fiber services to residential, small, medium, and large scale/enterprise projects, including the prewire, rewire, rehab and rebuilding of structured wiring and low voltage cabling, data and fiberoptic products in facilities such as high-rise buildings, hotels, hospitals, schools, and multi-dwelling units• Report daily to the SVP of Operations on status of all ongoing projects, pending project(s) status, and department statuses for Kentucky, Indiana, Ohio, and Wisconsin • Lead implementation plan and facilitation of medium to large-scale projects including o New warehousing and inventory processes for inventory usage and to utilize a “Just-In-Time” (JIT) order processing, minimizing internal overhead and storage costso New product support to vendors in order to reduce supply costo Create streamlined processes for jobsite and costing surveys, allowing a quicker turnaround time from initial survey request to implementation and project completion• Direct interaction with Sub Contractors, MSO Account Executives, Project and Construction Coordinators, and VP of Operations / internal stakeholders to facilitate product and project deployment in a timely and successful manner

Director of Operations• Company / Role: Reported to the CEO as the Director of Operations working for this company providing full-services to MSOs; 55 staff generated $25M annually• Financial Management: Provided daily company metrics, as well as forecasting models• Leadership: Led Operations for regional medium- to large-scale special projects• Provided product knowledge and oversight for full-service cable and network installation and configuration to regional MSO’s; specialized in the prewire, rewire, rehab and rebuilding of structured wiring and low voltage cabling and data products in facilities such as high-rise buildings, hotels, hospitals, schools, and multi-dwelling units• Reported daily to the President on the current status of all ongoing or pending projects• Provided oversight and independent judgement for decision making for Warehouse, HR, Field Ops, and Quality Assurance teams, to include hands-on and in-field audits• Completed daily, weekly, and monthly operational and metric reporting and forecasts• Compiled and validated reports provided by the Warehouse, HR, Field Ops, and Quality Assurance teams, and provided data to the President in a simplified format for quick view• Directed interaction with Sub Contractors, MSO Account Executives, Project and Construction Coordinators, and VP of Operations to facilitate delivering high quality product and project deployment in a timely and successful manner

Technical and Logistics Operations Supervisor• Company / Role: Reported to the RVP of Operations as the Technical and Logistics Operations Supervisor working for this nationwide leader providing full-service cable and network installation and configuration to MSO’s; 105 staff generated $95M annuallyo Conducted implementation and facilitation of small- to medium-scale technology projects, including: installation of cable services to residential customers, video, data, and telephony services / utilities• Developed and provided assurance for non-repeat service calls and Quality standards• Delivered Field Technician installation support, IT support, SaaS professional services• Handled customer relationship, customer service, customer needs, complaints, and escalation management engaging strong influencing skills and written communication• Dispatched, provided and scheduled logistic operational, tech operational and procedural oversight, as well as warehouse operational and procedural oversight• Developed daily, weekly, and monthly operational metrics reporting and forecasting• Delivered new hire training and mentoring, provided operational and procedural oversight, and conducted new hire and team processing for both onsite and remote staff

Duties and Skills Include:- State Certified Fire Prevention Inspector- American Red Cross Certified Medical Responder (Emergency Response/CPR/AED)- Swift Water Rescue Technician- Vehicle Rescue Technician- Rapid Intervention Team Operations- IFSAC Level 1 Fire Service Instructor (#0007806)- IFSAC I (#967605), IFSACII (#967606), IFSAC HazMat Aware (# 967604), IFSAC HazMat Ops (#967606)- Indiana Certified Career Firefighter

Duties Include:- Successful completion of the Kentucky State Police Executive Protection course, to include threat recognition, live fire gauntlet, dignitary escort and protection, as well as Krav Maga 3rd Party Protection.- Protection of Special Dignitary personnel as assigned.- Protection of public facilities and grounds to prevent trespass, theft, fire, and other hazards.- Securing all buildings and grounds at designated times.- Maintaining daily logs of persons entering and leaving public facilities- Attend and maintain continuing education with law enforcement and security training.- Facility and personnel protection during event and non-event(s).- First Responder duties when necessary.- Operation and repair of CCTV equipment (300 cameras).- Operation of Lutron building and lighting control(s).- Monitoring of Holding cells.- Inventory and control of lost valuable(s)/property room.- Coordinate with Event and building managers.- Coordinate with front-line “T-Shirt” security and Commissioned Uniformed personnel.- Coordinate with uniformed and plain clothes police officers.

Duties and Skills Include:- State Certified Fire Prevention Inspector- IFSAC Level 1 Fire Service Instructor (#0007806)- Cadet/Explorer Mentor & Instructor- American Red Cross Certified Medical Responder (Emergency Response/CPR/AED)- Swift Water Rescue Technician- Vehicle Rescue Technician- Rapid Intervention Team Operations- IFSAC I (#967605), IFSACII (#967606), IFSAC HazMat Aware (# 967604), IFSAC HazMat Ops (#967606)- 400 Career Firefighter (FF#71520)

Duties included:- Daily dispatch & tracking of Field Technicians & Service Trucks- Hiring and Termination of all employees- Field Technician Installation Support- Primary IT Support- Back-Office Management- Facilitation, Implementation, and Design of small to large projects- Customer Service, including face to face and telephone support- Truck Tracking, maintenance, and repair when needed- The ability to fill any position need at a moment’s notice to insure continuity in service for contracts that the company had.- Insured a “One Stop Policy” always took care of our customer.- Implementation & Facilitation of Small to Medium scale projects.

Duties included:- Daily dispatch and tracking of Field Technicians & Service Trucks- Hiring and Termination of all employees- Field Technician Installation Support- Primary IT Support- Back-Office Management- Facilitation, Implementation, and Design of small to large projects- Customer Service, including face to face and telephone support- Truck Tracking, maintenance, and repair when needed- The ability to fill any position needs at a moment’s notice to insure continuity in service for contracts that the company had.- Insured a “One Stop Policy” always took care of our customer.- Opening new external offices as needed.- Performance evaluation and improvement of substandard external offices.- Implementation & Facilitation of Small to Medium scale projects.- Field Technician Installation Support & IT Support- Commercial Facility layout, planning, and design for Video/Audio/Terrestrial/DBS Signal Distribution.- Implementation & Facilitation of Medium Scale projects, including governmental facilities such as Video Distribution Systems at Camp Atterbury Edinburg, IN- planning to full operation.- Implementation & Facilitation of Large Scale B2B projects, such as a complete conversion project in New Orleans, LA of all Bellsouth Video Customers to EchoStar/Dishnetwork Services- from planning to full deployment. This project included the management of over 125 Field Service Technicians & Service Trucks, daily shipment of equipment, daily return of old stock/equipment, Field Tech support, lodging, food, and other ancillary and non-ancillary needs for a multi-month span.